Recent speed drop.
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- Re: Recent speed drop.
Recent speed drop.
03-12-2014 9:54 AM
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Hopefully this is as requested.
DSL Connection
Link Information
Uptime: 4 days, 11:12:38
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,272
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 557.00
Output Power (Up/Down) [dBm]: 12.0 / 17.0
Line Attenuation (Up/Down) [dB]: 28.5 / 49.0
SN Margin (Up/Down) [dB]: 16.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 1 / 230,896
CRC Errors (Up/Down): 1 / 12,533
HEC Errors (Up/Down): 2 / 6,704
1. Best Effort Test: -provides background information.
Download Speed
1.69 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.69 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Phone exchange:
NORTHERN
Estimated line speed:
3.0Mb (This may vary between 2Mb and 5.5Mb) - Checked on 2014-10-02 10:36:02
Current line speed:
2 Mb
Re: Recent speed drop.
03-12-2014 12:42 PM
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SN Margin (Up/Down) [dB]: 16.0 / 12.5
I'm going to request an SNR reset on the line, that should take around an hour. If you can post the stats later on we'll take a look.
Re: Recent speed drop.
04-12-2014 8:28 AM
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DSL Connection
Link Information
Uptime: 0 days, 18:56:52
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,112
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 95.00
Output Power (Up/Down) [dBm]: 12.0 / 17.0
Line Attenuation (Up/Down) [dB]: 28.5 / 49.0
SN Margin (Up/Down) [dB]: 14.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 76 / 0
FEC Errors (Up/Down): 0 / 76,410
CRC Errors (Up/Down): 0 / 1,720
HEC Errors (Up/Down): 0 / 1,371
Re: Recent speed drop.
04-12-2014 10:32 AM
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I'm going to suggest we put you on ADSL2+ and uncap your upload, this should kick things the right direction for you. The orders for this happen overnight, so if you let me know if you're ok with me doing that for you I'll get the order placed today. Just for confirmation, there's no charge for this.
Re: Recent speed drop.
04-12-2014 5:14 PM
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Re: Recent speed drop.
04-12-2014 5:19 PM
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Re: Recent speed drop.
06-12-2014 10:00 AM
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DSL Connection
Link Information
Uptime: 0 days, 11:28:50
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 784 / 2,553
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 56.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 28.0 / 49.5
SN Margin (Up/Down) [dB]: 7.5 / 8.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 103 / 0
FEC Errors (Up/Down): NA / 99,373
CRC Errors (Up/Down): NA / 2,161
HEC Errors (Up/Down): 0 / 1,747
Re: Recent speed drop.
06-12-2014 1:55 PM
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Well your sync speed has gone up, your IP Profile should have updated. If you run the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image). That will tell you the BT IP Profile.
Your Current Line speed (Login required) needs to catch up (it may have already) and depends on BT servers sending a Delta Report to Plusnet's systems.
Re: Recent speed drop.
06-12-2014 3:30 PM
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type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.IllegalStateException: Cannot forward after response has been committed
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1078)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:396)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:232)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.16 logs.
Re: Recent speed drop.
06-12-2014 7:27 PM
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Was that the first stage or the second diagnostic stage?
What does your Current Line speed (Login required) say?
Re: Recent speed drop.
07-12-2014 9:42 AM
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3.0Mb (This may vary between 2Mb and 5.5Mb) - Checked on 2014-12-04 18:12:24
Current line speed:
2.7 Mb
Re: Recent speed drop.
07-12-2014 10:03 AM
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Always good to post the TG582n Full DSL stats to see what is happening.
Try the TBB Tester if you can't get the BTw Tester to work, at least you should get a reasonable test result.
Re: Recent speed drop.
07-12-2014 2:17 PM
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DSL Connection
Link Information
Uptime: 0 days, 0:31:16
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 856 / 3,015
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 28.0 / 47.5
SN Margin (Up/Down) [dB]: 6.0 / 6.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 22 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 208 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1,542
HEC Errors (Up/Down): 0 / 346
Re: Recent speed drop.
07-12-2014 2:48 PM
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Can't help you more than that, but I'm sure someone will be along soon who can.
Re: Recent speed drop.
07-12-2014 2:58 PM
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For your line attenuation and line speed, the difference between ADSL1 and ADSL2 or ADSL2+ is not much, and the G.992.3 in those stats indicates your modem has automatically selected ADSL2. From those stats, I assume it's a TG 585v8?
Can you describe your telephone socket(s) and how your modem/router is connected to them? For any further speed increases, you'd have to start by considering your internal wiring and improving it if possible. Looking at some of your previous threads I see that you at least have a master socket with a test socket?
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