Recent peak-time speed problems (Nov 08) - Please read this!

[#1]

Not that I know of I'm afraid!

[#2]

Thanks for your help James, much appreciated.

[#3]

Quote from: pnf

I've read the information provided about Wireshark. The download was correctly classified as Gold, and the Wireshark capture confirms this.  Is there anything in the capture file that would indicate why this download was classified as 'Streaming' in the 'View My Broadband Usage' analysis?

There certainly is more in the capture that will help us identify why it was mis-identified, however it's in the payload of the packet and not something you'll be able to work out. The reason is we'll need to match it to the signatures applied to the Ellacoya system and these are only available to the networks team.
If you could e-mail if the files not too big or put it on an ftp server we can grab it and work out what is going on.
Phil

[#4]

I've been having an ongoing problem with Xbox Live in that it will refuse to connect when I get home from work and will only connect late in the evening.  See the thread here:
http://community.plus.net/forum/index.php/topic,70497.32.html
I'm being to suspect this is a traffic management issue.  I've tried resyncing the router and http downloads started going at 3 KB/s, they have now "sped up" to 30 KB/s, but strangely usenet is working at over 250 KB/s which doesn't seem right.
I have since managed to connect to Xbox Live but none of the streaming video etc is working, perhaps this is linked to the slow http speeds I am seeing.
The BT speedtester reported the following:
Your DSL connection rate: 3872 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 947 kbps
Although I don't belive this given the usenet download speed, and the fact that external speedtesters reporting higher too.

Many ideas?

James
Edit: A few more details:
Product: Premier Option 1
Peak usage: 2 GB
Off peak usage: 11 GB
IP profile: 2500 kps
Gateway: pte-ag2
Exchange status: green

[#5]

What time do you refer to as later in the evening? (after 10, midnight)

[#6]

Quote from: techguy

What time do you refer to as later in the evening? (after 10, midnight)

Between 10 and 11 give or take.

James

[#7]

Am sure a member of PN will be along later

[#8]

Hi,
Re the Xbox live problems, can we keep that in the original post over in the Games forum, thanks.

[#9]

things look good this week  syn 8123 profile 7150 this morn download 7088?

[#10]

Just wanted to say for the record that it was the technical information that persuaded me to switch (I appreciate an impressive network topology powered by impressive kit) 

[#11]

Quote from: _CN_

Hi,  it would be great if you could provide a wireshark capture of this VMware download so we can understand where the mis-identification is happening, thanks.

I repeated the download this morning at 00.05 and although the 512MB was not added to my usage figures, it was analysed as streaming on the 'View Internet Activities' page.  I've sent a zip file containing the Wireshark capture of the the first and last 1000 frames of the download.  I hope that this will be helpful to you.

[#12]

Hi,  Thanks got the file, i'll look into why this is mis-identified and let you know what I find.
cp:quote

[#13]

eek  .. .tonight awful ... speedtesting at about 2meg which should be ok but browsing is terrible, waiting and waiting for pageloads, really not ok

[#14]

Am at work at the min but really hope they find out what keeps jamming up as am studying a web based cisco course next year and I would be a happy chap if it takes ages to load the flash and stuff.
Maybe they should put some WD40 on it as that stuff fixes most stuck things. 

[#15]

mine actually dosnt seem to bad tonight, better than last night anyhow, speeds were down again. Speedtest tonight was a touch juddery, but settled quite quickly, browsing seems relatively Ok. Will keep an eye on it however tonight. I would like some official response from PlusNet on this, as we have not yet had any at all. I would really like to know the actual reason for all this, and what the long and short term plans are to conbat this issue, which seems to be the way in which users are using their bandwidth, which to my mind is changing.
Today 20:09  4266 kbps (533kB/s)  386 kbps (48.3kB/s)  Share
Yesterday 20:39 2571 kbps (321kB/s) 280 kbps (35kB/s) Share
Monday 21:02 2063 kbps (258kB/s) 261 kbps (32.6kB/s) Share
Monday 20:04 2820 kbps (353kB/s) 276 kbps (34.5kB/s) Share
Monday 20:01 2317 kbps (290kB/s) 274 kbps (34.3kB/s) Share
Monday 20:00 3360 kbps (420kB/s) 277 kbps (34.6kB/s) Share
Sunday 17:14 4262 kbps (533kB/s) 381 kbps (47.6kB/s) Share
Sunday 17:14 4092 kbps (512kB/s) 314 kbps (39.3kB/s) Share
Saturday 18:40 4233 kbps (529kB/s) 382 kbps (47.8kB/s) Share