Really really slow....

[#1]

Hi there, i'm syncing at about 3700 (which seems to be about normal for me) but my speed is just so so slow, speed test shows:

is this a network or exchange problem?
as well as download speeds, there seems to be very high latency, i read a thread earlier about in increase in dropped packets on the network - is the effects of this basically what i'm seeing?

[#2]

Hi PJ,
Here is the results of the test:
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
    IP profile for your line is - 3000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  3712 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 808 kbps
sadly, it doesn't seem to test latency, but my connection feels really 'laggy' today.

[#3]

Those results do show a faulty line. I'd say it'll be well worth raising a fault - this can be done at http://faults.plus.net - as the speed test results should be picked up automatically. If not, and the ticket is sent back to yourself (there are several threads on here showing this text - I believe it's along the lines of 'speed tests show your current speed as: none found) just paste in the results of your test as above and we'll continue the investigation.
Hope this helps, sorry about the hassle.

[#4]

Would also be worth doing things like :-
- If you have a Wireless router, ensuring it is secured and that nobody else is using your connection
- Making sure you don't have any spyware / viruses on your PC(s) hogging the connection or any open programs which are hammering your line (have you checked your usage to see if it shows an increase in usage?)
- Trying the MTU / RWIN tweaks following advice here : http://www.kitz.co.uk/adsl/MTU2.htm

[#5]

just out of interest, i did the bt speed test again after going out for a while, and i'm now getting:
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 3000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  3712 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 2425 kbps
my connection is feeling much better, do these results indicate the fault as resolved ?

[#6]

well, it indicates that the profile has uplifted whch should take three days, so it does mean that for 3 days your line has been fault free.
Hope that helps,

[#7]

thank you orbrey.
i'll paste those into the ticket and see what happens, it does seem a bit strange, i've never had my speed fluctuate like that before, it does seem ok now but it won't hurt to get it checked out - there could be something strange going on.
cheers again for great prompt service.

[#8]

My speed dipped down for a couple of hours earlier today but now seems ok.
Probably a fault with Plusnet that caused it