Really fustrated at speed, pathetic connection

[#1]

Hi
i have a issue with speed at the moment that has been ongoing since friday of last week
I reported this on sunday and since then the speed has got worse
im getting 0.2 m speed - down from .45 yesterday
its getting progressively worse!!!
Usually my connection is very quick - at around 7meg

i ran a speed test on the bt website and the results are here

Test1 comprises of Best Effort Test: -provides background information.
Download Speed
201 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 201 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1760 Kbps(DOWN-STREAM), 384 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

The ip profile confuses me, and i dont like the sound of it!

I have raised a question on this - the number is 34807858 its driving me insane, i cant do anything useful - downloading virus definitions is taking forever, and i cant browse the net while it do it!

[#2]

Can you post the router line stats for us to see > Kitz

Quote

The ip profile confuses me, and i dont like the sound of it!

Have a read of this explanation.

[#3]

Welcome to the forum, Sorry to hear about your troubles, Is there any noise on your line?

[#4]

i do have some noise,but its nothing major
my connection is pretty much unusable - for example im trying to download a 70meg file, its going to take 2 hours, and i cant browse the web while im doing ti, as its taking most of my bandwidth

waiting for someone to get back to me on the matter
hopefully it will be resolved soon!

[#5]

When you say you have some noise, Have you tried dialling 17070 and press option 2 and listen for crackling, Pops,etc?

[#6]

Just tried it, the line isnt noisey with crackles and pop's etc
just a little static
so i wouldnt say it was too bad....
the ip profile is still at 250kps 🙂

[#7]

Can you post your router stat's please so other member's can get a better understanding In order to help you further? Unsure how to get them? see here...http://www.kitz.co.uk/adsl/frogstats.php

[#8]

The key is to get the noise removed from the line to start with, I can see there is a ticket with our faults team for investigation into this. Once the noise has gone, you should see the IP profile increase (can take 72 hours) and then you'll start to see a better speed. With the noise there it's likely that even if the speed does increase, it'll only be temporarily until the underlying fault is fixed.

[#9]

Ok chris
any chance of a update?
usually i use a cisco router, but while this is going on i have swapped over to a dodgy speed touch one (which i know is not faulty
specs attached

[#10]

Hi Karl,
It sounds like you have had a line fault, causing the static and knocking out your broadband.
As Chris says, it's imperative that the line fault is fixed first, then the 'fallout' from that can be fixed too.
It looks like your Target SNR has been increased to 15dB which has caused your sync to drop from 8128 down to it's current value.  Again - once the fault is fixed on your line this can (usually) be reduced back down to 6dB to give you your full sync back.
Out of interest - can you try plugging your router into the *test socket* behind the BT master socket, and reposting yoru stats?  Just need the sync, attenuation and noise margin.
Cheers
B. 
p.s. - I noticed Evemon running there.  Do the phrases "NC BFF" and "This is now a WIDOT thread" mean anything to you, or don't you dwell in nullsec?

[#11]

I had a line fault about a month ago.  Symptoms varied between some noise on the line but some quiet moments, continuous noise on the line and no dial tone.  It turned out to be a very bad connection out in the street.  It ruined the speed of my broadband connection although the internet connection often kept going when I had no dial tone for voice. 

[#12]

I've asked one of the guys to test your line now and see what's going on, he should be replying to your ticket and replying on here soon.

[#13]

Happy to report that the ticket is now updated and the fault raised
As soon as we get any more info back on that we'll let you know.

[#14]

cheers for the updates folk
Barry
the connection is currently in the engineers test socket! Also eve is unplayable due to the connection 

[#15]

any news?
the phone line isnt actually that bad, - seems to have improved slightly
ip profile is still at 250 though...
ive only had a phone line through plus.net for 2 weeks aswell!