Really bad speeds lately

[#1]

I've been loving Plusnet so far. Very reliable, never dropped connection, very friendly customer service and an all round good deal, however the past week or so my broadband speeds have been terrible.

I've gone from a solid 17Mb/s down and 1Mb/s up to a really quite bad 7~10Mb/s down and less than half of 1Mb/s up, and I'm not sure what's changed.

My PC uses a wired ethernet connection and the only other device regularly connected to it is my android on wifi, which is not using any data.

I've run through the standard troubleshooting, and nothing has improved my speeds, so is there any way to check if there's a fault anywhere on my connection?

[#2]

Moderator's note:

Thread moved from Broadband to Fibre Broadband.

[#3]

I'm on a broadband package, not fibre

[#4]

@Rapthorne

You mentioned 4mb up which, as far as I am aware, can't be achieved with ADSL.

[#5]

oops, will edit. fingers too fat for numpad.

[#6]

No problem @Rapthorne

I have now moved the thread back to Broadband.

[#7]

Hi @Rapthorne,

Sorry to hear that you're experiencing poor speeds at the moment. I've tested your line today and the test is indicating that your line is currently syncing at around 18mbps but there's a high number of underlying errors. For reference, today's test result is as follows:

Status Check

xDSL Status Check
Circuit ID:	CBUK738xxxxx	Service ID:	BBEU285xxxxx
Telephone NO.:	NA	Test Executed On:	14-05-2018 12:21:53

xDSL Status Test Summary
Sync Status:		Circuit In Sync
General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:

	Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	9.8	20.5
SNR Margin:	6.5	3.1
Errored Seconds:	0	0
HEC Errors:	0
Cell Count:	17080628	453780541
Speed:	1223	18151

Maximum Stable Rate (KBPS):	15904	Fault Threshold Rate (KBPS):	12723
Mean Time Between Retrains (Seconds):	86400	Mean Time Between Errors Upstream (Seconds):	86400
Indicative Line Quality:	A	Mean Time Between Errors Downstream (Seconds):	228
Custom Thresholds
MTBR_RED:	MTBE_RED:
MTBR_GREEN:	MTBE_GREEN:

It appears that the SNR margin is set too low for the length of your line at the moment. I've adjusted this now. Please monitor your connection over the next few days and let us know if the performance doesn't improve.