Really Slow speeds

[#1]

Sorry to hear you're having issues.

I can see you've raised a fault regarding this.

We'll get that picked up as soon as possible.

[#2]

ok thank you, can you let me know if changes are made?

[#3]

So i got a telephone with the cord and connected it directly into the master socket and did the line test (17070 then 2), and although i heard constant interference but it was very very quiet. Should i be excepting it to be crystal clear or is a little bit of noise expected?

[#4]

I'd expect the quiet line test to be clear, so I think the next step would be to arrange an engineer visit to further investigate this. I'll update the open support ticket on your account shortly.

[#5]

you need to understand, in order to hear the VERY quiet interference i had to cover one ear its that minimal i would not even have noticed it otherwise. I don't want to call an engineer then end up paying £65 for no reason, unless its absolutely necessary to fix the issue. Have you carried out any tests on your side? and do they show anything out of the ordinary ?

[#6]

Hi there, 

Broadband diagnostics do pick up on a copper line fault but as tests on the line itself don't reveal an obvious cause for it we'd need to arrange an engineer visit as the next step. 

[#7]

Alright, thanks for your help. Today the router is constantly resetting itself, i don't know why. i have attached another system log

[#8]

Hello @hamid_m_h, I have a check of the connection and there definitely seems to be something out of place somewhere as our tests are showing high resistance on your line,although our tests aren't picking up exactly what's causing the issue, so we will have to do some troubleshooting to start ruling things out.

I'd recommend starting with basic checks here: http://goo.gl/p2tpvL

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If the problem still persists from here we will go down the route of raising a fault here, and getting an engineer out to investigate further. Let us know how it goes.

[#9]

So, its been a few weeks, although i have been awol on this forum post, its because i've been talking with plus-net support via the help assistant ticket system as well as to support over the phone. They did say something about automatic settings and changes to that but even with the changes  i'm still having the same issues. When i spoke to guy over the phone he was blaming my router which was new and i brought for over £200 (DSL-AC88U) so i thought maybe some settings i need to change? Current settings have been attached below;

 

[#10]

Those settings are correct. (I've got the same router.)

[#11]

Hi there, 

I've just tested the line and it's still showing a high resistance fault so we would need to arrange an engineer visit to get that sorted for you. 

I've just added an update to your account and sent an SMS. 

[#12]

-

[#13]

There are multiple references to organising an engineer visit - has a date been offered and accepted?

[#14]

I said any next working day, in the afternoon.

[#15]

Have you had confirmation of a booking?