Real problem with my download speed.
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Real problem with my download speed.
15-08-2010 5:53 PM
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What has caused this? Nothing has changed in my setup, except I requested that Interleaving was turned of to lower my ping, is this the casue of the problem? Its getting really frustrating,
Thanks.
Re: Real problem with my download speed.
15-08-2010 6:29 PM
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I have restarted my router a few times and the speed remains the same, about 600kbs. I really dont know whats causing this problem, I have checked my filter, plugged into the master socket and nothing changes.
If further information is required I can provide it.
Re: Real problem with my download speed.
15-08-2010 6:41 PM
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However the first thing you need to post are the stats from your router - noise margin, attenuation and speeds.
If you have a Plusnet supplied router this will give them http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
Re: Real problem with my download speed.
15-08-2010 6:48 PM
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Link Information
Uptime: 0 days, 0:01:35
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.0 / 18.0
SN Margin (Up/Down) [dB]: 30.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: Real problem with my download speed.
15-08-2010 6:51 PM
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Run the BT speedtest and report the results
What does this say for current line speed https://portal.plus.net/my.html?action=data_transfer_speed
Re: Real problem with my download speed.
15-08-2010 6:56 PM
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Download speedachieved during the test was - 560 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
EDIT: And that other info:
Postcode:
IP24 2HH
Phone exchange:
THETFORD
Estimated line speed:
6 - Checked on 2010-05-07 13:20:40
Current line speed:
7150
Re: Real problem with my download speed.
15-08-2010 7:07 PM
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Re: Real problem with my download speed.
15-08-2010 8:07 PM
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Thetford is currently showing green but its been red for a while http://usertools.plus.net/exchanges/?exchange=Thetford&exact=997&plugin=vp
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Real problem with my download speed.
15-08-2010 8:54 PM
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Also whilst Thetford was in the red my connection was fine, its just today that its got unbelievably slow. Its gradually been getting slower the last few weeks.
Re: Real problem with my download speed.
15-08-2010 9:23 PM
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It would be worth raising a speed fault or wait until a rep comes in on Monday (you will need three BT speedtests completing for the fault report)
Re: Real problem with my download speed.
15-08-2010 9:33 PM
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Re: Real problem with my download speed.
16-08-2010 11:19 AM
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I've just had a check for your line profile on BTs system and it looks like there's no data there - that's not a problem, it means that you've been syncing at 8128 solidly since the line was activated with us!
I'd definitely recommend raising the ticket though, so we know as much as possible about the issue before we start the investigation off. Give us a nudge when it's raised and we'll take a look for you.
Re: Real problem with my download speed.
16-08-2010 5:29 PM
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I have just done another couple of tests though and im stuck at 1mbs, heres a BT test:
Download speedachieved during the test was - 1078 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Does my internet speed suffer that greatly in different time periods?
Re: Real problem with my download speed.
16-08-2010 7:12 PM
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This is the latest BT speed test result:
Download speedachieved during the test was - 728kbs
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
This is really beginning to annoy me now, this isnt what I signed up for at all. My speeds appear to be being throttled, on 728kbs you cant do anything but browse the web.
If this is how my service will stay then I will terminate as this is unacceptable.
Re: Real problem with my download speed.
16-08-2010 7:27 PM
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