Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Re: Poor wifi performance from plusnet 582n
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Poor wifi performance from plusnet 582n
Re: Poor wifi performance from plusnet 582n
14-06-2012 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We switched to Plusnet from BT because of cost savings and the supposed wonderful reputation. The ethenet connection is fine but wifi is just so awful and frusrating because despite a strong signal it switches on and off at between 2 and 5 minute intervals. I tested all the bands all 13 and when they we all the same I was given a new router. This performed in exactly the same way. The technical help tried blaming my laptop or other things in the house, which is very low tech., but my laptop worked fined on BT/and still does on other people's BT/ and worked perfectly on a recent Greek trip. One support worker suggested trying to reconfigure the BT hub, but was cut off in the phaff of trying to sort out wires etc. The next chap was baffled and said he wasn't trained in that area. Basically the attitude was tough luck, your broadband via cable is fine, so that is the limit of our responsibility.
So I am confined to working on my main computer or suffer the constant on/off of the wifi if I wish to use the laptop elsewhere. So not a happy user. Seems I'll be driven back to BT if I want a wifi that is reliable. Crazy.
So I am confined to working on my main computer or suffer the constant on/off of the wifi if I wish to use the laptop elsewhere. So not a happy user. Seems I'll be driven back to BT if I want a wifi that is reliable. Crazy.
Message 1 of 5
(1,065 Views)
4 REPLIES 4
Re: Poor wifi performance from plusnet 582n
16-06-2012 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note
Post split off to it's own thread to help with a solution.
Post split off to it's own thread to help with a solution.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 5
(470 Views)
Re: Re: Poor wifi performance from plusnet 582n
16-06-2012 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry can you clarify if I (& probably others) have understood correctly - you are using a Plusnet supplied presumably Technicolour 582n? But you have a BT Homehub (supplied by BT when you were with them?). If you can say what version the Homehub is is it (full detail)?
I believe there may be an issue with certain laptop wireless cards and the 582n which is resolved by updating the drivers, it could be that this is what the problem is, but there are others more expert on this subject.than me.
I expect if you confirm the details, someone will be able to help on both resolving the current problem, and reconfiguring the Homehub as a backup.
I believe there may be an issue with certain laptop wireless cards and the 582n which is resolved by updating the drivers, it could be that this is what the problem is, but there are others more expert on this subject.than me.
I expect if you confirm the details, someone will be able to help on both resolving the current problem, and reconfiguring the Homehub as a backup.
Message 3 of 5
(470 Views)
Re: Poor wifi performance from plusnet 582n
18-06-2012 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just a thought, but could you try using a usb wireless dongle or similar to see if that has the same issues? We've seen some problems with certain routers and wireless cards.
Also could you advise how you have things set up at your premises there? Are both routers plugged in, or is it just the Plusnet one?
Also could you advise how you have things set up at your premises there? Are both routers plugged in, or is it just the Plusnet one?
Message 4 of 5
(470 Views)
Re: Poor wifi performance from plusnet 582n
18-06-2012 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
grannyM,
If it is the router that is the problem, then why don't you use the BT Homehub instead. Just enter your plusnet username and password in the Homehub.
I use a HH2 for my plusnet service.
Regards, David
If it is the router that is the problem, then why don't you use the BT Homehub instead. Just enter your plusnet username and password in the Homehub.
I use a HH2 for my plusnet service.
Regards, David
Message 5 of 5
(470 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Poor wifi performance from plusnet 582n