Persistent Dropped Connections.

[#1]

ok i was just thinking that if everything was the same as when the drops was occurring , not had any drops but still got intermittent noise on the line
thanks for your explanation Anotherone

[#2]

Lenny,
The reason for the absence of drops could be the elevated SNRM (and consequential slower speed) keeping the line stable.
Keep the RS plots running and post anything odd here please.
Kevin

[#3]

Thanks Kevin,  i was wondering that but this has only started about 8 weeks ago if my memory serves me right , we have also had in the area and our village kelly communication pulling cables for fiber , but i am still getting the intermittent noise on the line , will wait for the engineer now friday morning
thanks all

[#4]

OMG Kelly Communications - say no more. 

[#5]

:D.  at least they have finally got around to sorting out fiber for us

[#6]

Just an update
Just checked routerstats and had 2 drops during the night straight down to 0 and straight back up , all lights on router lit but no internet , just comes up on web page can not find server, engineer should be here this morning .
Had to use my 4g phone to write this

[#7]

the engineer has just left and found no fault , plugged his machine in to the test socket and all ok so no further action from him , he told me to report a fault again and ask for someone who can do the necessary fault finding and rectify this , not some one who just comes out to test the line, this is despite having no broadband when he came , after he took his machine of the line and plugged my adsl cable back in it started to work ,
he stated that there could be a break in the line thats only showing when windy but as nothing showing when he was here he could do nothing
i asked if he could at least change the pairs in the cab , not allowed to do was his reply, he was not here 10 minuets
this is an intermittent fault and will not present it self by magic when someone comes to try and solve
so in the mean time please organize another fault for me and reset my snr to 6 please
totally frustrated

cheers
chris

[#8]

Is this being dealt with by Plusnet as a broadband fault or a PHONE fault. If not a PHONE FAULT, why not?
Despite this it doesn't look like it happened

[#9]

To be honest  I cannot rember what it was reported as 

[#10]

It was definitely a phone engineer who attended as I was the one who booked it. 
I've rejected the clear and passed it back to our suppliers. We should know more shortly.

[#11]

thank you ,
had some more noise on the line when i made a call an hour ago
  a shot of my router stats from today

[#12]

Sounds like the engineer didn't exactly do many exhaustive tests then
Next time one turns up, you could (politely) ask them if they are running TDR tests (Time Domain Reflectometer) tests 
FYI, these are tests where a signal is sent up the line and the echo response is examined for blips that highlight bad or potential bad joints.

[#13]

he plugged what looked like a big hand set in ( blue in color) and did a quiet line test ,then plugged a small oblong shaped box in with an lcd screen and said that everything was ticked ok and nothing was flagged  red and that was it, made a phone call on his mobile outside ,
He explained that he could do no changes to pairs or anything else to try and eliminate the fault so if i had to report a fault again i could tell the next engineer what had been changed  and hope fully that pointed to something else, he told me to report again but ask for an engineer how could rectify the fault not just test and then he left , if he was here a  quarter of an hour that was pushing it

[#14]

It was reported as a phone engineer, so anything relating to broadband would not have been in his remit to look at.
If there is noise on the phone line we need to get that fixed, can you let us know (updating the ticket is fine) your availability for a *phone* engineer to visit.

[#15]

ticket updated thanks