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Re: High-speed Broadband

Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: High-speed Broadband

I assume you are on a max or LLU connection, otherwise that tool will never show the correct info and for some you won't have the icon either.
3 REPLIES 3
hulls
Grafter
Posts: 1,699
Registered: ‎30-07-2007

Re: High-speed Broadband

Hi
I hadn't looked at this in ages.  Mine now says that my connection speed is 500kbps!  My router says 3774, speed test says similar.  What's gone wrong with the tool.
John
(FOL user hulls)
Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: High-speed Broadband

Nothing is wrong with the tool, it is reflecting what BT have set on your line. Remember a drop is sync results in a drop in IP profile within 75 minutes but it takes 3 -> 5 days before it recovers after you sync at your normal rate again.
If you keep resyncing at different speeds then you will always have a problem with getting the best IP profile for your line.
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,257
Thanks: 306
Fixes: 4
Registered: ‎04-04-2007

Re: High-speed Broadband

Quote from: Peter
Can a staff member please fix the High-speed Broadband tool (normally available here

I've corrected it for you.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology