Re: Broadband keeps dropping out mutliable times a day
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Re: Broadband keeps dropping out mutliable times a day
28-06-2018 9:18 AM
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Re: Broadband keeps dropping out mutliable times a day
28-06-2018 11:01 AM
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Hi @galaxy2011
Thanks for getting in touch.
Having reviewed your account I can see that there were some teething troubles in terms of the router authentication when your account was first activated, but this now appears to have settled down. Looking at your connection, its been stable for the last twelve hours and reported no drops/reboots/authentication issues.
Could you confirm what you're seeing from your side?
Best wishes,
Dave
Re: Broadband keeps dropping out mutliable times a day
28-06-2018 7:21 PM
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Re: Broadband keeps dropping out mutliable times a day
29-06-2018 9:26 AM
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Re: Broadband keeps dropping out mutliable times a day
29-06-2018 10:23 AM
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Re: Broadband keeps dropping out mutliable times a day
07-07-2018 11:43 PM
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Re: Broadband keeps dropping out mutliable times a day
08-07-2018 5:39 PM
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Hi galaxy 2011,
It looks like the router failed authentication last night. If that keeps randomly happening and only gets resolved when you login and update the details then there could be an issue with it. I'd try a factory reset if that keeps happening.
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