Rather strange issue. Ticket 64738430

[#1]

Thank's Chris.
I had to create a new TBB graph due to a resync resetting the IP address.
http://www.thinkbroadband.com/ping/share/845c052a44805b201d5dd00f251808b6.html
Have a good evening mate.

[#2]

Thanks Devonian, I've given Chris a heads up.

[#3]

That's actually looking a bit better, not perfect but nowhere near as spiky as the previous nights. What was your experience like?

[#4]

Last was as you described actually, much better but not not perfect.
Still bad quality skype, and buffering on iplayer, but instead of every 10 seconds or so it was every couple of minutes, so there was an improvement.

[#5]

Quote from: _Adam_Walker_

Thanks Devonian, I've given Chris a heads up.

Cheers Adam.

I just had a reply to ticket number 64738430, I'm worried there maybe some crossed wires, maybe you could check it out guys?
I think the exchange saw the disconnections made by myself changing the router over, and testing by PlusNet as a fault, and altered the SNR from 3 down to 6 down.
Obviously the latency needs to be dealt with, but I would also like the SNR to be set at 3 down, 6 up again please.
Thanks for your help guys.

[#6]

This is beginning to get rather frustrating.
Skype voice/video calls are useless, youtube just buffers, as does the iPlayer.
Xbox is so bad it's funny!

Speed wise, ignoring the fact my SNR was reset so I am syncing lower than normal, the speed is fine.

The TBB graph is showing an awfully high number of spikes of 100+.
http://www.thinkbroadband.com/ping/share/845c052a44805b201d5dd00f251808b6.html
Any news on what the issue is?

[#7]

Update:
Had to reboot the router this morning as I had no connection for some reason, however it has now jumped back to the correct SNR settings.


System Up Time 01:37:28
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 310596 262694 0 6381 6241 01:36:25
LAN 10M/100M 31947 2271 0 960 71 01:37:24
WLAN 11M/54M/300M 0 0 0 0 0 01:36:54
ADSL Link Downstream Upstream
Connection Speed 17046 kbps 1232 kbps
Line Attenuation 29.5 db 14.3 db
Noise Margin 3.3 db 6.6 db

Last night was awful for VOIP and streaming again, and looking at TBB graph I can see why.
http://www.thinkbroadband.com/ping/share/9a0095645745bf47beb03f678ef489f5-06-02-2013.html
Due to the reboot, I need to make a new graph, which is below:
http://www.thinkbroadband.com/ping/share/3befd088d2e02b97bc0f91de2eab6266.html

Plusnet has me on a 11meg profile, whilst bt have me on 15meg, can you give this a kick for me to please.

Any info on whats happening would be great, thanks.

[#8]

Quote

Plusnet has me on a 11meg profile, whilst bt have me on 15meg, can you give this a kick for me to please.

That was me seeing if setting you significantly below the BT profile would help with the latency, obviously not so I'll set it back to how it was previously.
Can I remove the Pro add-on to see how it performs after that? I'll refund the cost of that for this month.

[#9]

Of course Chris.
thanks for your help mate.

[#10]

OK thanks. Done that now so you should have the standard Unlimited traffic management tonight, keep an eye on your TBB graph and I'll check later this evening/tomorrow morning to see what it's like.

[#11]

Ok, will do Chris.
So far so good....

[#12]

What's your current graph link?

[#13]

http://www.thinkbroadband.com/ping/share/11743042372133fd9a83b590e2819237.html

[#14]

OK, so I've attached a snapshot of your graph overnight.
It's quite obvious on there the periods that there is very minimal data transfer happening (Midnight - 5am) and this ties up exactly with the figures we see here when looking at an hourly breakdown. So in simple terms, as soon as you start doing any significant data transfer, you're getting ping spikes.
I'm running out of suggestions myself, so am going to drop an email to Dave T to see if he's got any suggestion (he's out of the office this week but should still reply).
We'll keep going until we get to the bottom of this!

[#15]

Yea it really is very strange
At the moment I am getting:

Its strange because up until I first reported this it had never happened before.
Thanks for your help though Chris, it's much appreciated mate.