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Random Download Speeds

gordon1001
Newbie
Posts: 1
Registered: ‎24-04-2020

Random Download Speeds

Hi,

I'm experiencing random download speeds recently which is now starting to affect my working from home routine.  Recent speed tests have ranged from 0.5Mpbs to 13Mpbs (upload speeds are averaging at 1Mpbs).

The random drop in connection speed is affecting the quality of service during online Microsoft Teams meetings with dropouts & sound quality issues affecting communications during these meetings.

Any thoughts on how this can be rectified?

1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Random Download Speeds

Hi @gordon1001,

 

I'm sorry to hear that your speed has been up and down. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team