REIN help needed (was 5dB of excess noise suddenly vanishes)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 5dB of excess noise suddenly vanishes - and th...
REIN help needed (was 5dB of excess noise suddenly vanishes)
22-08-2013 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 5dB of excess noise suddenly vanishes
22-08-2013 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Around 10 and around 11 the computer went to sleep for a while, i have stopped that now. I restarted it at 10:10 (causing a step increase in download speed which has remained constant thereafter). Around 10:30 the problem came back for about 10 minutes and then, mostly, went away again. I cannot find any BT vans in my area, could it be something going on at the telephone exchange?
Next time it happens I will cut the power to my house and let the router run on the UPS to prove it is not my doing.
Re: 5dB of excess noise suddenly vanishes
22-08-2013 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 5dB of excess noise suddenly vanishes
22-08-2013 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet, could something strange be going on at my telephone exchange? Are you even able to check?
Re: 5dB of excess noise suddenly vanishes - and then comes back!
22-08-2013 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 5dB of excess noise suddenly vanishes - and then comes back!
22-08-2013 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The excess noise stayed around all afternoon and then there was a step-function improvement at 16:17. I've told my computer not to go to sleep so I'll just leave Routerstats running to see if a pattern emerges. I have to get batteries for my radio before I can go noise-hunting with that.
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 8:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If all comes back OK then we can certainly go down the faults process to investigate this.
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 3:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So maybe the e side runs close to a mains sub STN , that could explain some of the issues i had, as businesses use more power during hours of business so maybe had something to do with power draw I guess i'll never know,
But the engineer did say that finding and fixing electrical induction problems where not something that Openreach actively spend a lot of time on, due to the nature of the problem, and costs involved re locating the E side cables away from electrical cables
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Chris, I ran an automated test with my telephone provider but no fault was found. I suspect that an engineer would not take kindly to being called out for the very slight audible noise on the line so I don't see that there is much more that I can do there. I'll keep an eye on things over the weekend then seek further help if the problem is still here on Monday.
Re: 5dB of excess noise suddenly vanishes - and then comes back!
23-08-2013 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One engineer may listen to the line and say i can hear it ,agree there's a fault, and try swapping the d or e side pairs or both in a bid to improve things, or there is a real danger that you may get an engineer who claims that he can't even hear this noise, and writes a right when tested report out , Of course you could still challenge any charges raised with your SP who may decide to either waive the charge or with your consent arrange another engineer's visit, which would be subject to the same T&c's regarding charges for non faults or faulty equipment/wiring your side of the master socket ect
Re: 5dB of excess noise suddenly vanishes - and then comes back!
24-08-2013 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When the noise is absent I can pick up Capital Gold at 630kHz on my MW radio. When the noise is 'on' all I hear is 'static'. But this is all over the house and outside in the street at varying levels. I had to walk 100m to the bottom of the road before it seemed to fade away. I suppose I could tour my locale and try to find where the problem is and is not but it is quite difficult because large very localised variations make it hard to see the bigger picture. Anyone have any hints and tips?
Re: 5dB of excess noise suddenly vanishes - and then comes back!
26-08-2013 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It might be worth checking what sources of interference are still present when the problem is not, to rule them out. Depending on your neighbours, I wonder if you'd get further not mentioning broadband or Internet, and concentrate on your inability to listen to Capital Gold or other MW radio stations.
Re: 5dB of excess noise suddenly vanishes - and then comes back!
26-08-2013 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 5dB of excess noise suddenly vanishes - and th...