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Question about updating package
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Question about updating package
27-08-2012 9:53 AM
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Hi, not sure where to put this. I've just updated my plusnet package from value to extra. Extra will come into play on my next billing date. However I haven't received email confirmation of the change and wanted to know how do I check that my package will be updated ok?
Thanks
Thanks
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Re: Question about updating package
27-08-2012 10:03 AM
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Have a look at your closed tickets, it is probably in there.
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Re: Question about updating package
27-08-2012 2:20 PM
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Hi tommyc and welcome to the Plusnet community forum.
Your order has been received and will activate on the 6th September. Your order has also only gone through once(I've updated your ticket too.)
In regards to notification of the product change, this is something we are currently in the process of implementing to notify of the change.
If there's anything else then just let me know.
Chris
Your order has been received and will activate on the 6th September. Your order has also only gone through once(I've updated your ticket too.)
In regards to notification of the product change, this is something we are currently in the process of implementing to notify of the change.
If there's anything else then just let me know.
Chris
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