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Question #85864399

sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

Willing to give it another week, but then can it be raised as an issue with BTO?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #85864399

We can probably raise it given the sync rate is relatively low and we can probably factor in the fact the upstream is erroring to get it pushed through.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

Thank you  Smiley
Jaggies
Aspiring Pro
Posts: 1,700
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: Question #85864399

From the screen-shot, the downstream synch rate is lower than the Fault Threshold Rate...
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #85864399

It is, by about 200K.
The line quality is still poor. There's no harm in leaving the connection to stabilise, the SNR will probably drop if the ILQ goes green which will bring the sync above FTR.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

No sign of the speed increasing or an improvement in the SNR. Hopefully it will happen over the weekend  Undecided

According to Thinkbroadband the hump of red relates to the following:
A classic example of peak time affecting latency, and suggests the provider in question is running its links at very close to capacity.
 
Its a real pity the BTOR hamper Plusnet with poor infrastructure Angry
xreyuk
Grafter
Posts: 234
Registered: ‎23-05-2014

Re: Question #85864399

The red packet loss is a current problem with TBB, there is a running thread on it, we're all seeing it.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

AAAAHHHH  GOOOOD  Thought it was just my connection continuing to be poor quality.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

Another week and still no movement in SNR or improvement in speed

From the last reply I had on my open ticket it appears I would have to go through the whole fault reporting rigmarole YET again  Undecided
I really am at the end of my patience with this. I have done everything tech support have asked, including installing the 582n to prove it wasn't my router that was faulty. I have come to the conclusion that this will never be sorted and feel that Plusnet as a company don't care once they get your money.
To say I am angry and disappointed would be an understatement. This has been going on for far too long with no adequate resolution.

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #85864399

If you'd like for us to take another look at your lien to try and improve things, we'd be more than happy to do so.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

I really would appreciate it.  There must be something wrong somewhere on the line as speed is well down on what I started with and shows no sign of improving.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #85864399

Ok. Raise a fault and I'll pick it up.
The outcome will be for an engineer to visit, simply because there aren't any changes we can make remotely. If you're happy for us to arrange a visit, please also leave us your engineer availability.
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Question #85864399

Will it be a normal or SFI engineer?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #85864399

ccSFI Engineer.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Question #85864399

Right. I have raised fault, Question #89225246.
Will only be available next week on 4 August Afternoon, then away for a friends funeral.
Next availabilty is 11 August in the Afternoon and any other day that week with notice as we are on leave from work and may wish to go out for days