Question #85864399

[#1]

Heading out the door shortly for a weeks holiday. Hopefully I will come back to an email from the Network team saying they have found an issue and are going to sort it 

[#2]

Hi sully666,
The instructions on the page that Oldjim provided explain how to run a Wireshark capture but once you've done this you will need to upload this on a separate ticket on your account. I've checked your account today and there haven't been any captures uploaded on your account.
When you get back off holiday can you please run the captures again and upload them on a ticket and we can make sure our Networks team look into these for you?

[#3]

Not sure what I did wrong then as I followed the instructions to the letter and added captures to a new question on the page it points you to.
Do not need this when I have just returned from holiday 

[#4]

New question with Wireshark is Question #87456626. Hope it is picked up quicker than my other one was 

[#5]

I can't see another open ticket with your captures on, however, I can see this one now.
Our Ticket Team will respond to you as quickly as they can and we'll get those captures looked at.

[#6]

I certainly hope so Chris.  I am just about at the end of my patience with it all.

[#7]

Still no sign of a reply from the Ticket Team. Any chance my SNR can be reset to 6 as I seem to have been connected for 14 days now?

[#8]

It should be getting picked up today, sorry for the delay.
I've reset your SNR down to 6db as requested.

[#9]

Just checked my emails after returning from the gym. Was not happy to receive the following reply:

Dear Mr Sullivan,  Thank you for getting back to us. I am forwarding this ticket to our faults team who will investigate this for you.  Please bear with us whilst we look into this further.    Kind regards,  A
I am sat here in disbelief that it has taken this long to receive a reply, but to be told to "bear with us" is the final straw.
I have been "bearing" with you on and off since October and have just about had enough 

[#10]

I'm sorry that the guys who picked up your ticket wasn't able to look into the Wireshark Capture.
Some queries take longer than others to investigate. I appreciate you're frustrated, but please give our Networks Team a little more time to investigate this issue further.

[#11]

I understand that things can take time.
However, as this has been ongoing on and off since October, I think I have given enough time already. I am not sure how much more I can take before asking for my MAC code.
This would be inconvenient as we have phone with you as well.
It also appears you are the best when doing comparisons, so it could be out of the frying pan.

[#12]

...and if the fault is with the BTOR line then it would move with you.

[#13]

Probably doesn't help that the pole has been there since 1977.  Never had an issue when I was with BE and speeds were always over 16Mbps.

[#14]

Is it possible my connection has been banded to WBC 7M - 14M 7168kbps to 14336kbps?
This could possibly explain why I am lucky if I see an up  speed over 12.5Mbps.
Would be nice to know why though (poor BTOR infrastructure?).

[#15]

Your line is syncing higher than that, I've attached your line stats. I've also updated your Plusnet Profile in light on the sync rate change.