cancel
Showing results for 
Search instead for 
Did you mean: 

Question 205502413

Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Question 205502413

Wondering if there's anyone about who can give me an update on question please.

 

Also, how do I go about getting refunded for loss of phone, BB and even when BB is working its at a speed less than half agreed minimum speed.

 

Thanks

7 REPLIES 7
Overscore
Rising Star
Posts: 97
Thanks: 24
Registered: ‎07-08-2020

Re: Question 205502413

Hello,

Can you be more specific about the loss of service?

Are you using high speed fibre?

Has the phone line died completely?

How have you checked the BB speed?

Up to what speed were you expecting?

Is there any pattern to the loss of phone/ BB?

To obtain a refund you would need some hard evidence to back up your claim I expect.

Good luck

Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Re: Question 205502413

Thanks for coming back, I'm hoping someone who works for pn will pick my question up because they'll have all the info on the job sheet 👍
Overscore
Rising Star
Posts: 97
Thanks: 24
Registered: ‎07-08-2020

Re: Question 205502413

I hope you are right, but remember this is the user forum, not Plusnet proper.

jab1
Seasoned Hero
Posts: 6,036
Thanks: 2,034
Fixes: 63
Registered: ‎24-02-2012

Re: Question 205502413

@Overscore This is the Community Forum, and under normal circumstances all the 'help' boards are monitored and responded to by the Plusnet Help Team, who are PN staff.

Since the start of the current state of the country (CV19) they have been thin on the ground, but are now starting to appear again

John
Overscore
Rising Star
Posts: 97
Thanks: 24
Registered: ‎07-08-2020

Re: Question 205502413

Hello,

Thanks for putting the record straight on that, I was told otherwise by a senior member a short while ago, so it's good to know.

Overscore
Rising Star
Posts: 97
Thanks: 24
Registered: ‎07-08-2020

Re: Question 205502413

Test

jab1
Seasoned Hero
Posts: 6,036
Thanks: 2,034
Fixes: 63
Registered: ‎24-02-2012

Re: Question 205502413


@Overscore wrote:

Hello,

Thanks for putting the record straight on that, I was told otherwise by a senior member a short while ago, so it's good to know.


I'm confused - if you check back prior to CV19, you will see they were actively posting.

John