Question #137495545 SNR and Sync
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Re: Question #137495545 SNR and Sync
26-11-2016 1:23 PM
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I thought that might of been the case it after reading it from other threads and it was behaving similar on O2 as well.
Just had another resync just now with the phone line going dead as well some ones playing silly beggars with it
Re: Question #137495545 SNR and Sync
28-11-2016 3:01 PM - edited 28-11-2016 3:08 PM
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What utter rubbish yet again, because he can't see any errors or line problems he thinks it's not REIN yet when I made him walk around with his radio I could hear rein but he could not
He did try to blame my low sync speed on me uploading to much and the help desk was blaming me for uploading to much, what utter rubbish I know what I DL and UP thank you very much, I only upload photos and that to ebay and gumtree and sync games with steam
He suggested if I am unhappy get plusnet to escalate it and rasie a REIN case for me, grrrr what does he not understand I told him PN could not do that but he insisted that SKY could do but and can't see why PN can't do the same.
He was the same dozzy BT engineer that came a few years ago trying to find it and he failed then, took another engineer to raise a rein case for me.
Does the graph not look like REIN, hell I can hear it on the radio, and if any thing like last time it's going to be about 200 meters up the road affecting next door again and becasue it's that far it does what it does to me.
The BT engineer like last time was very rude, very poor attitude and I for one have had enough of rude engineers and workman and would like to complain about it.
EDIT: If it's not rein then it has to be and exchange or line fault some where but hey ho we just blame the customer and NOT check the line at the exchange, cabinet or at the pole.
Re: Question #137495545 SNR and Sync
28-11-2016 3:13 PM
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Re: Question #137495545 SNR and Sync
28-11-2016 3:15 PM
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Thanks Matthew, I did already ask for a sfi/rein case but it fell on deaf ears.
Re: Question #137495545 SNR and Sync
28-11-2016 4:41 PM
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Re: Question #137495545 SNR and Sync
28-11-2016 6:47 PM
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Forget about the THB speed graph looks like thats down to the potential rein issue, to much other nighttime rein as well forced SNR down to 3dB which gave the above, as I know from last time and the sequential resync following the PN CS person test and phone call it got slapped back down to a low/slower speed.
Re: Question #137495545 SNR and Sync
30-11-2016 4:39 PM
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Looks like we are getting some where, just had another line test and another phone call and he said there is high resistance on the line which needs looking at, this might explain why the landline cut out the other day when on the phone and why I can hear every now and again quick drops in the tone when I listen to it, so another engineer is coming so fingers cross he finds it or at least requests an rein engineer
Re: Question #137495545 SNR and Sync
01-12-2016 5:33 PM
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Just went again, losing broadband and phone line no tone, like it does when they do a test, so some things playing up some where
Re: Question #137495545 SNR and Sync
02-12-2016 6:04 PM - edited 02-12-2016 6:26 PM
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Well engineer came and went and yet another arrogant engineer, he kept blaming my upload and kept insisting that I get fibre to cure my problem.
Even if it is rein getting fibre wont cure it because any body else in the neighbourhood on adsl is still going to be affected and being OAPS who live close by too I don't see why they or I should have to put up with slow speeds, low sync and high SNR.
He even said that the line is fine and there is no line fault, if there is no line fault then why did plusnet say there is high resistance and why have I had in the past 2 weeks 5 diconnections that are not connected to plusnet or bt where I lose broadband and lose the phone line tone completely as well, where I've also have had calls drop and line go dead when I am speaking to some one.
Oh he also insisted that a line attenuation of 80 is better then line attenuation of 40
Re: Question #137495545 SNR and Sync
02-12-2016 6:27 PM
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Even if the line and conditions were perfect, anyone sticking with ADSL on a line as long as yours will be putting up with slow speeds, compared to what's available with FTTC.
Re: Question #137495545 SNR and Sync
08-12-2016 12:26 PM
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And another random resync and disconnect and yet still no word from plusnet support despite it being nearly 7 days from the last engineer visit, what happen to them they used to be so fast in the past with dealing with things.
I'm just going to ignore comments like that ejs, I've had enough with the stupid BT engineers, not knowing what REIN is just like last time, I wish they would just let me have there equipment and let me find it myself, despite him finding a bump in the graph on the stress test
Re: Question #137495545 SNR and Sync
08-12-2016 1:05 PM - edited 08-12-2016 1:09 PM
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@plusnet wrote:
Our suppliers have been in touch and informed us that the engineer attended but was unable to locate a fault. They have checked for any line or REIN issues. I have tested your line and can also see that everything has remained clear for a few days. I've arranged for the line settings to be adjusted to improve the speeds. Please do not hesitate to get back in touch online at http://portal.plus.net/wizard or by phone on 0800 432 0200 if we can be of further assistance. If you are happy the fault has been resolved, there is no need to reply as the ticket will close automatically after 14 days. This reduces our ticket volumes and lowers our overall response time. :
How much clearer do I have to make things for people.
Stats USED to be
Sync 4100 kbps ( give or take 100 kbps)
SNR 6 dB
Line Attenuation 53 dB
Stats NOW
Sync 1991 kbps
SNR 12 dB
Line Attenuation 57.5
I know I can hear REIN on the radio and in the car radio and my graphs prove some thing is wrong, check last page and you see what my line used to be like and whats happening now.
Engineer did find a BUMP (big bump) on the stress test but says nothing it wrong, yeah right, a proper REIN train enginner would be nice so he could find the problem, or is it like last time, BT can't be bothered to do the job and find a problem like most people.
Like last time the tests where clear it took a proper REIN train engineer to find the problem which was up the road causing the problem and yes my router is showing ES/FEC/CRC/HEC error and yes they are in the 100/1000/sec/minute rate.
I wish the BT engineers and PLUSNET would STOP insisting I get FIBRE, getting fibre will not cure the problem if it is REIN, REIN still affects the copper part on fibre and I've seen when looking around instead of getting 40 mb down I will get about 15/20 for REIN is still affecting it, plus I will pay more for fibre becasue I don't have the phone with plusnet and plusnet won't do any deals.
So some help would be nice and some one that understands the problem and not just pass the buck around
Re: Question #137495545 SNR and Sync
08-12-2016 3:21 PM
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I suppose you'd also like the ignore the fact that Openreach can't break down someone's door and confiscate or destroy whatever piece of equipment they deem to be the source of the REIN.
Has the line attenuation actually increased to 57.5, or was that a typing mistake? Such an increase in attenuation would not be consistent with a REIN issue.
I'd also like to know if Plusnet is having to foot the bill for any of these engineer visits.
Re: Question #137495545 SNR and Sync
08-12-2016 3:48 PM
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Sorry ejs but I'm not going to argue with some one who likes there own view and seems to like to argue, I've dealt with a fair few REIN issues and broadband problems for family members and friends so I know what goes on and how lazy openreach can be, I did make this thread so I can talk to the plusnet staff and get there help and view on things not for any dick and dom to butt in, so at the end of the day this thread has not got any thing to do with you and only keeping it updated with the hope of the plusnet staff on here can offer there help and views.
4 broadband disconnections today and 1 phone call cut off with crackling voices
Re: Question #137495545 SNR and Sync
08-12-2016 3:56 PM
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Then this thread might as well be locked and you should continue to contact Plusnet staff directly via your fault ticket.
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