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Profiles on ADSL2+

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Aspiring Pro
Posts: 680
Thanks: 44
Fixes: 4
Registered: ‎04-09-2008

Profiles on ADSL2+

Couple of queries for the more experienced users of ADSL2+ please  ;):-1. My connection resynched in the early hours of this morning @ 19543/1110 - how long before BTW profile updates as it still showing previous profile.
                                                                                                                                  2.  BTW Test is actually showing higher upload speed than profile -is this "normal"?
                                                                                                                                  3.  Does the PN profile still only update on a daily basis?
7 REPLIES 7
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Aspiring Pro
Posts: 680
Thanks: 44
Fixes: 4
Registered: ‎04-09-2008

Re: Profiles on ADSL2+

Nobody know?? Now been up for 8.5 hours @ 19543 kbps down stream but BT profile still the same as yesterday = 16.03Mbps and PN profile lower @ 15.5Mbps Huh According to my maths my profile should be 17237 ?? Undecided
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Profiles on ADSL2+

That is very odd - I suspect that there are two different profiles within the BT system which will need sorting
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Grafter
Posts: 323
Thanks: 2
Registered: ‎31-05-2013

Re: Profiles on ADSL2+

I was having a fair few power-cuts yesterday which resulted in several different sync speeds, each time I ran the BTW test afterwards the IP profile was correct for the sync speed. Plusnet profile doesn't update as fast, but if you ask nicely in the forums one of the DCT guys will usually sort it pretty quickly.
I'm also getting a higher upload result than the profile and ''max achievable speed.'' 0.83 profile, but 0.93 result... from a sync of 1143.
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Aspiring Pro
Posts: 680
Thanks: 44
Fixes: 4
Registered: ‎04-09-2008

Re: Profiles on ADSL2+

Didn't know that you could get a "stuck" BT profile on 21CN ...........but thats what I seem to have -still showing profile at ~16 rather than calculated 17.2+?Huh
I'll leave it til tomorrow now to see whether the line drops/resynchs -if its still up I suppose I'll have to post a ticket  Cry
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Plusnet Staff
Plusnet Staff
Posts: 12,170
Thanks: 19
Fixes: 1
Registered: ‎04-04-2007

Re: Profiles on ADSL2+

Hi,
In theory it should be instant in changing BT side, but I was having this very conversation with them yesterday and there are a few occasions where the changes get missed for one reason or another. Try just disconnecting and reconnecting (just the PPP not resync'ing the router) and see if it changes. They've said that should work in most cases.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
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Aspiring Pro
Posts: 680
Thanks: 44
Fixes: 4
Registered: ‎04-09-2008

Re: Profiles on ADSL2+

@dave -thanks for that -my router actually dropped the session earlier this am -still showing same synch speeds (19543/1110) but all speed tests coming back higher than yesterday at  16.5-17.5 Mbps  Cheesy
HOWEVER  BTW test STILL showing profile of 16.03Mbps even tho' it measured speeds at 16.8Mbps downstream!! PN profile is now 17.2Mbps which,as Oldjim suggested yesterday,indicates that the database that PN get their profile from ,is updating-but the Further Diagnostics page on the test site isn't updating!!  Still who cares,as long as I'm getting the extra oomph! Grin
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Pro
Posts: 405
Thanks: 123
Fixes: 1
Registered: ‎21-02-2013

Re: Profiles on ADSL2+

We are currently working on the profile updates at our side so they update more reliably.
We are currently just figuring out how often we can run the update scripts.