Profile update

[#1]

Could PN please update my profile. I got a new router installed today and with frequent reboots the Profile has dropped. It is now stable at
Downstream Upstream
   
14200Kb 1171Kb
I used to have a stable sync at 18272 for the past year.
I got a Belkin N150 after my PN Dlink gave up the ghost. Trouble now is that if I try to make any changes to the default configuration including trying to set up a password, I lose the internet connection and have to revert back to factory default.
I assume PN basic configs are PPOA, VCI=38, VPI=0,vcmax.

[#2]

Hi Dev,
Firstly the setting you gave are correct, except it's VC mux not max but I think you probbably meant that.
Anyway, your connection has suffered a lot of dropped connections and this has caused your BT profile to be lowered. If you are not aware of why these drops are occuring then visit here for some tips.
Below are your last 7 days connecion logs...

Jojo

[#3]

The 4 days of dropped connection is when my old PN Dlink router stopped working, the frequent drops are me rebooting the new router trying to configure it. Wonder if PN can send me a replacement router as I am tired of the Belkin.

[#4]

Hi Dev,
we can send you another router. We'd need a card registered on the account to take £4.99 for P&P. There would be no charge for the router initially and if you stayed 12 months then the cost would be waived (normally £40) Just let me know and I'll sort it for you.
Jojo

[#5]

Can you send me the router, there is a card on my account where my payments is usually charged to. I think my contract is yearly, not sure. Thanks a lot.

[#6]

Hi Dev,
I've arranged that now. You'll get an email confirming it. The router is normally there in 2-3 working days. Please allow for any delays due to the Christmas period.
Jojo

[#7]

Thanks a lot Jojo 

[#8]

Jojo
Any chance plusnet could add the session charts you show us for dropped connection/session to our tools menu in the new year?  I for one would find it useful

Kind regards
Puddy

[#9]

Hi puddy,
you certainly aren't the first to ask for that and I can certainly ask the question but I'm not sure how much work that would involve.
Jojo