Profile question
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Profile question
30-10-2012 7:03 AM
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I had fibre extra installed last Friday (26th) and, internally, am using a wired LAN. 5 days later -
From my Plusnet connection details ...
Estimated line speed:57Mb (Accurate to within +/- 1Mbit) - Checked on 2012-10-05 09:30:09
Current line speed:78 Mb
From the BT speedtest site ...
Download speed achieved during the test was - 33.28 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 72.04 Mbps
None of the speedtests I've run, from the various BT sites or on Plusnet, have gone above 33-34 Mbps. I would have thought the results should be much closer to the profiles. Is it just a matter of waiting a bit longer or might there be something wrong?
Ian
Re: Profile question
30-10-2012 7:36 AM
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As yours is set at 78Mbps, this is not the problem.
If you haven't raised a Fault at https://faults.plus.net/ I suggest you need to as soon as possible.
Try connecting your computer directly to the BT modem - Partial quote -
Quote from: P Many of the possible causes are external to you, either the Openreach modem, cab, exchange or remaining network.
I don't know if it is easy for you, but connecting your computer direct to the Openreach modem and letting your machine perform the PPPoE functions instead of the TG582.
http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/
Although this is for Windows XP, the process is a little simpler in Windows 7.
If you then run the speedtest and it is OK, then Plusnet need to replace the Router. If it is not it could be the modem, at the cab or elsewhere in the network.
Edit: Vista/W7 setup link http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Profile question
30-10-2012 2:45 PM
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Everything on your line is currently configured for speeds of 72MB/s, if you can perform the checks that Anotherone has posted then we can go from there.
Re: Profile question
30-10-2012 4:37 PM
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I've rebooted/repowered everything and tried both my main router (a Billion 7800N) and the PN supplied TG582. With the TG582 I've also tried two different computers connected to the LAN, one Windows 8 and one XP.
In all cases the throughput speed is still sticking at around 34 Mbps.
Would connecting a computer directly to the modem prove anything more?
Anyway, I'll raise a fault and see what that turns up.
Ian
Re: Profile question
02-11-2012 12:29 PM
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Connecting to the Modem will rule any issues out with the router. I can see you have raised fault, our faults team will be in-touch when they have completed testing your line.
Re: Profile question
02-11-2012 1:18 PM
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Quote from: highfield5 Thanks for the check Chris.
I've rebooted/repowered everything and tried both my main router (a Billion 7800N) and the PN supplied TG582. With the TG582 I've also tried two different computers connected to the LAN, one Windows 8 and one XP.
In all cases the throughput speed is still sticking at around 34 Mbps.
Would connecting a computer directly to the modem prove anything more?
Ian
Hmm, why does this situation seem so familiar.....
It is worth trying a direct connection from PC to modem using PPPOE as it should give full line speed.
Re: Profile question
02-11-2012 1:21 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Profile question
02-11-2012 1:24 PM
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Quote from: highfield5 I had fibre extra installed last Friday (26th) and, internally, am using a wired LAN. 5 days later -
Ian
Did you miss that bit jelv
Ian
Are you using lan cables or homeplug/powerline adapters?
Re: Profile question
02-11-2012 1:34 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Profile question
02-11-2012 1:44 PM
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Quote from: jelv Oops
Easily done me thinks. I am sure Ian will appreciate you replying in any case.
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