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Profile change back to original request
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Profile change back to original request
09-05-2014 7:54 AM
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Hi guys, some weeks back I had issues with my connection dropping constantly. I believe tech dropped my profile as I was originally getting 60mb+ download speeds but this has been capped at 32mb.
I have since had a BT engineer out to my property who has resolved the issue by putting in new wiring. The engineer called you guys when he was over to request you lift the profile back to its original and told me if nothing changed in 48 hours, to give you a call.
So here I am, if someone could change my profile so that I am getting my correct bandwidth that would be great,
Much appreciated,
Luke
I have since had a BT engineer out to my property who has resolved the issue by putting in new wiring. The engineer called you guys when he was over to request you lift the profile back to its original and told me if nothing changed in 48 hours, to give you a call.
So here I am, if someone could change my profile so that I am getting my correct bandwidth that would be great,
Much appreciated,
Luke
Message 1 of 7
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Re: Profile change back to original request
09-05-2014 9:18 AM
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Message 2 of 7
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Re: Profile change back to original request
09-05-2014 10:03 AM
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Thank you Adam
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Re: Profile change back to original request
12-05-2014 6:32 PM
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Hi Adam, my profile seems to be capped at 20mb today.... has something changed your end? Can you look into this please... tried resetting router etc etc, no joy.
Thank you
Thank you
Message 4 of 7
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Re: Profile change back to original request
13-05-2014 9:59 AM
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Just bumping this one. Still exactly the same, being capped at 20mb... Very strange
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Re: Profile change back to original request
13-05-2014 10:45 AM
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I've just passed your Fault Ticket back to our Faults Team as there's something not quite right with your line.
They will be in touch as soon as they can, it's generally within 48-72 hours.
They will be in touch as soon as they can, it's generally within 48-72 hours.
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Re: Profile change back to original request
13-05-2014 11:54 AM
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eugh... this is neverending! Thanks Chris
Message 7 of 7
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