Product or Service on the line Incompatible with Broadband
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Product or Service on the line Incompatible with Broadband
12-02-2018 9:31 PM - edited 12-02-2018 9:32 PM
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Above it though, says that a product or service is on the line and is incompatible with broadband.
After reading about this, it says that the product will be cancelled until the incompatible product has been removed. I don’t have a clue what this means? And could really do with having my broadband finally activated. Could anyone shed any light on what I can do?
Re: Product or Service on the line Incompatible with Broadband
12-02-2018 10:48 PM
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Hi,
has the line been used for broadband before? Were you the account holder ?
if so then this may be an error or it may indicate that the previous broadband service hasn't been cancelled by the previous broadband provider , perhaps because plus net hve not instructed them to do so, or because of an error in the ordering process.
if the line wasn't previously used for broadband it may have been used for an alarm service . This would potentially prevent the installation of broadband .
there are also older , legacy phone products , such as party lines, a system where two properties shared one phone line but each property had individual phone numbers . The required hardware made it impossible for broadband to work, and it if still exists then it would need to be removed before a new broadband service can be installed.
Whatever it is you need to call plus net to find out what's going on .
good luck.
Re: Product or Service on the line Incompatible with Broadband
13-02-2018 10:02 PM
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I spoke to someone today from Plusnet and they said the service would be live by midnight tonight. Although it defo said on the BT website that it wouldn’t? So I’m confused.
Also, the light for my broadband has stopped flashing green and is now a solid green. Although the internet light is still a solid red. I’m confused!
Re: Product or Service on the line Incompatible with Broadband
13-02-2018 11:48 PM
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The solid green light means you have DSL synchronised. The solid red light means you are not logged in to the broadband service. That is either because PN are still setting it up or because your router hasn't been given the correct user name and password. When the service is fully active you enter those into your router and it should connect.
Re: Product or Service on the line Incompatible with Broadband
14-02-2018 2:59 PM
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