Problems with gateway checker
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- Re: Problems with gateway checker
Problems with gateway checker
08-11-2010 9:38 AM
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Quote Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.
It should say something like
Quote You are currently connected to the gateway known as ptn-ag03.
I've reported this on the usergroup forums (the checker runs on their server) and they've commented that usually if there is a problem there are reports on these forums.
Could everyone check if it is working for them please, and if it doesn't give the correct result post the output from a tracert to ntp.plus.net. E.g.
C:\Users\John>tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms dg834 [192.168.0.1]
2 12 ms 11 ms 17 ms lo0-homesurf.pcl-ag01.plus.net [195.166.128.28]
3 73 ms 11 ms 11 ms 84.92.5.64
4 11 ms 11 ms 11 ms vl63.pcl-lb01.plus.net [212.159.2.252]
5 12 ms 12 ms 12 ms cdns01.plus.net [212.159.6.9]
Trace complete.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problems with gateway checker
08-11-2010 9:50 AM
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You are currently connected to the gateway known as ptn-ag02.
This is located in Telehouse North.
but a tad bit slow
Tracing route to ntp.plus.net [212.159.13.50]
over a maximum of 30 hops:
1 16 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 32 ms 23 ms 24 ms lo0-central2.ptn-ag02.plus.net [195.166.128.206]
3 1316 ms 22 ms 22 ms gi2-12-221.ptn-gw01.plus.net [84.92.5.145]
4 22 ms 22 ms 22 ms vl55.ptn-lb01.plus.net [212.159.2.124]
5 22 ms 21 ms 21 ms cdns02.plus.net [212.159.13.50]
Trace complete.
Re: Problems with gateway checker
08-11-2010 11:41 AM
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Looks like there is a problem with some of the rDNS entries when tracing back to a customer. Because the gateway checker is reliant on a *reverse* trace then tracing out from your machine doesn't tell us much.
You're much better off running a reverse traceroute using something like this.
e.g.
If I browse to the gateway checker I am also getting:
[quote author="Gateway checker"]Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection
If I trace to my machine from work I get:
1 1 ms 1 ms 1 ms fa0-7.pih-cr1.plus.net [84.93.216.84]
2 1 ms 1 ms 1 ms vl421.pih-gw3.plus.net [212.159.1.171]
3 54 ms 14 ms 14 ms gi1-1.ptn-gw01.plus.net [212.159.1.178]
4 15 ms 14 ms 14 ms po6.thn-gw1.plus.net [212.159.1.136]
5 11 ms 11 ms 11 ms vl303.thn-gw1.plus.net [84.92.3.177] <--- this *won't* work!
6 my.router
If I trace to my parent's machine I get:
1 1 ms 1 ms 1 ms gi4-46.ptp-cr01.plus.net [84.93.216.81]
2 7 ms 7 ms 7 ms gi1-22.pcl-gw01.plus.net [84.93.224.49]
3 7 ms 7 ms 7 ms te2-2.pte-gw1.plus.net [212.159.0.186]
4 12 ms 12 ms 12 ms vl22.thn-gw1.plus.net [212.159.4.3]
5 11 ms 8 ms 8 ms gi11-0-0-211.thn-ag2.plus.net [84.92.6.193] <--- this *will* work!
6 parents.router
Basically, the penultimate hop *back to you* needs to be named so that it contains a reference to the gateway you're connected to. If it doesn't, then the tool won't work. thn-ag2 is the name of one of our edge routers, whereas thn-gw1 isn't.
We'll be correcting the spurious DNS entries in due course. I've opened an internal problem to track the work (ref: 64354).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problems with gateway checker
08-11-2010 12:38 PM
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Re: Problems with gateway checker
09-11-2010 4:57 PM
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Until this problem is resolved should you be posting service status announcements which contain
Quote You can check which gateway you're connected to by visiting http://usertools.plus.net/@gateway.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problems with gateway checker
12-11-2010 3:06 PM
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Quote from: jelv Until this problem is resolved should you be posting service status announcements which contain
I think there's still value in including the link as it will still have worked for the majority and the error that's returned is concise enough where it doesn't.
Anyway, we've now checked and corrected the rDNS for all ERX virtual router links so the problem should be fixed.
Shout up if it does resurface or you've reason to believe it's still happening.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problems with gateway checker
12-11-2010 9:12 PM
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2 56 ms 57 ms 58 ms lo1.pcl-ag05.plus.net [195.166.128.45]
3 57 ms 57 ms 58 ms unknown.plus.net [84.92.3.61]
4 67 ms 66 ms 66 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
5 65 ms 66 ms 67 ms vlan400.pih-gw3.plus.net [84.93.224.51]
6 66 ms 66 ms 65 ms if25.pih-lb03.plus.net [212.159.0.17]
7 65 ms 66 ms 65 ms www.madasafish.com [212.159.8.56]
Trace complete.
Re: Problems with gateway checker
12-11-2010 11:20 PM
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David
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