Problems tonight?
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- Re: Problems tonight?
Problems tonight?
16-03-2012 7:11 PM
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Our D/L speed has dropped under 2mb It's a consistent 8mb line and hasn't dropped like this for more than 12 months. Tried resetting the router and no improvement. Ping and U/L are normal, just the download that's the issue
Thanks, Chris x
Re: Problems tonight?
16-03-2012 7:14 PM
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Re: Problems tonight?
16-03-2012 7:22 PM
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Re: Problems tonight?
16-03-2012 8:13 PM
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Is there perhaps some bottle neck somewhere in the network?
Re: Problems tonight?
16-03-2012 8:36 PM
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Chris - is Fifa now playable?
Re: Problems tonight?
16-03-2012 8:56 PM
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http://www.speedtest.net/result/1838395008.png
Re: Problems tonight?
16-03-2012 9:22 PM
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Re: Problems tonight?
16-03-2012 9:27 PM
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I've known some problems in my area (Surrey) to be caused by squirrel attack - they like to nibble the overhead phone lines.
I'm getting 36.75Mbps now http://www.speedtest.net/result/1838431384.png so Plusnet connection at my local exchange seems to be working fine and also faster than earlier this evening, even to a further away test server.
Hope you have better luck later on. Seems to have got better where I am, with luck it will improve where you are.
Re: Problems tonight?
16-03-2012 9:35 PM
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both show download speeds a touch under my line profile, and 30ms pings,
so I can't complain
Re: Problems tonight?
16-03-2012 11:06 PM
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To find this out on the Thomson 585 that Plusnet usually sends out, first of all you will need to log into the router. To log into the the TG585 you need to follow this link http://192.168.1.254 Your default username is admin and the password is the Serial Number. After logging into the Thomson Gateway click Broadband connection, there you will see your Bandwith speed.
Re: Problems tonight?
19-03-2012 1:10 PM
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Re: Problems tonight?
19-03-2012 4:28 PM
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I've just checked the line and it looks that the profile is stuck at 2000k. I've placed an SNR reset which should cure it but it can take 24 hours to complete. If' it hasn't resolved by tomorrow we'll have to raise a fault for you to get it fixed.
Jojo
Re: Problems tonight?
19-03-2012 4:30 PM
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I'll post again with any progress tomorrow evening 😃
Thanks, Chris x
Re: Problems tonight?
19-03-2012 5:05 PM
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Re: Problems tonight?
20-03-2012 1:38 PM
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