Problems streaming You Tube
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Problems streaming You Tube
Re: Problems streaming You Tube
09-08-2009 9:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's just Youtube that's the problem, and has been for over two weeks now. I'm beginning to think that Plusnet are actually managing the traffic and not telling anyone about it.
Re: Problems streaming You Tube
09-08-2009 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problems streaming You Tube
09-08-2009 10:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Azagoth It's just Youtube that's the problem, and has been for over two weeks now. I'm beginning to think that Plusnet are actually managing the traffic and not telling anyone about it.
We're not intentionally doing anything different with the BBYW products compared to the current product set. I'm on Unlimited at the moment and have just checked out the video linked to by Pierre. Both the standard and HD streams seem to be coming down without any unecessary buffering. What gateway are you on? I'm on pcl-ag01.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problems streaming You Tube
09-08-2009 11:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are currently connected to the "City Lifeline, Juniper 9" gateway. This gateway is sometimes known as pcl-ag02.
Re: Problems streaming You Tube
10-08-2009 1:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are currently connected to the "City Lifeline, Juniper 10" gateway. This gateway is sometimes known as pcl-ag03.
Can't see any option anywhere on the user pages to change this, so why would the gateway I'm on be affecting nothing else on the internet but Youtube?
Re: Problems streaming You Tube
10-08-2009 7:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problems streaming You Tube
10-08-2009 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope that helps,
Re: Problems streaming You Tube
10-08-2009 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Non of them are showing any Gold drops - assuming that is what "Interactive PAYG All" means so I can't see why switching gateways should help as Youtube streaming is supposed to be gold unless there are some hidden traffic limits jumping in.
Re: Problems streaming You Tube
10-08-2009 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
still like you i cant see why gateway jumping would make a diffrence even with the rate limit as the sig is so high up the queue
Re: Problems streaming You Tube
10-08-2009 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problems streaming You Tube
10-08-2009 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Azagoth So what you're saying is that if I want to use something as basic as Youtube then I have to keep rebooting, or disconnecting and reconnecting, my router?
No, I wasn't saying that. I was saying that the performance in that case might have been down to a busy gateway (now before you mention that the extra capacity being added this week should stop this from being an issue) and as such it might have been worth checking the packet drop page to see if indeed the gateway was busy, and changing if it was.
Re: Problems streaming You Tube
14-08-2009 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'd like to be able to watch videos that my mates send me, videos which they can watch perfectly fine with their ISPs. Yet for some reason Plusnet seem so totally incapable of even accepting a problem exists!
My speed is fine, router stats are all fine, therest of the internet works fine and the PC is way more than capable of rendering real-time HD movies, so streaming low bitrate movie on YouTube should not be a problem.
It's just Youtube and just on Plusnet!
I
Re: Problems streaming You Tube
14-08-2009 9:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Azagoth Will you please sort this issue out, and sort it out soon! It's coming on for a month now that Youtube as been ususable! I've tried that switching gateways things, didn't change a bloody thing!
I can't help but think that something else is amiss here. It might be an idea for us to assign you a test account or change your traffic management profile to rule that out as a possible cause. There have been no gold drops over the last hour so; you really shouldn't be having the problems you seem to be having.
I guess the next step would be for us to try connecting on a test line using your account to see if we could replicate the problem, have you got a ticket open about this?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problems streaming You Tube
30-08-2009 10:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just joined PlusNet. I joined for the low gaming speeds (which are great).
My wife likes to watch Youtube, iPlayer and the ITV player, but unfortunately streaming on all of these is impossible due to slow buffering. This has been consisently unplayabe since our service was activated, except for Thursday at 2.30pm last week when 'Just Jack - The Day I Died' on Youtube only took 12 minutes to buffer instead of 30+ minutes.
After performing numerous speedtests and reading the support pages, I came across this topic. I was wondering if things had improved for any of the people who complained previously?
It's a real shame, as my wife is my boss and if she's not happy, I'm not happy, and that means I need to find another ISP.
Thanks,
Snore.
Re: Problems streaming You Tube
04-09-2009 12:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope YouTube is working better for you now. Just to answer your question (as I am the one who originally started the thread), it turned out that my streaming problem was not PlusNet related, but that there was an issue with my computer. Buffering is pretty fast at the moment as it happens...
Don't know about the others who complained, although I assume their problem is sorted as they are not posting anymore.
Good luck!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page