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Problems Logging Into Plusnet via Apple Laptop

amc
Newbie
Posts: 2
Registered: ‎24-11-2010

Problems Logging Into Plusnet via Apple Laptop

My Plusnet broadband recently became active, and I connected via both an iPhone and a netbook (running Linux Ubuntu) with no problem. However, when trying to connect using my other computer for the first time (an Apple Mac laptop running OSX), I am getting a "password invalid" message when attempting to log in to Plusnet. After several tries it let me log in once, but after switching on again later, I started getting the "password invalid" message again and have been unable to reconnect, though the connection is still fine on my other computer.
I am using the default password that came with the Thomson router provided by Plusnet. Any suggestions as to remedies? Many thanks.
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,497
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Problems Logging Into Plusnet via Apple Laptop

I log in OK on a Macbook Pro and a Mac Mini.
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If it fixed it click 'This fixed my problem'
MisterW
Superuser
Superuser
Posts: 14,685
Thanks: 5,482
Fixes: 392
Registered: ‎30-07-2007

Re: Problems Logging Into Plusnet via Apple Laptop

You might find this post useful http://community.plus.net/forum/index.php/topic,90655.msg757041.html#msg757041

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

amc
Newbie
Posts: 2
Registered: ‎24-11-2010

Re: Problems Logging Into Plusnet via Apple Laptop

Many thanks MisterW! Most helpful, will try a few of these suggestions out.