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Problem with newsleecher

obitus
Grafter
Posts: 30
Registered: ‎03-09-2007

Problem with newsleecher

All of a sudden, approx two days ago i started getting the following error message on newsleecher
Quote
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(1) disconnected from server: "provider".  (0)
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(6) disconnected from server: "provider".  (0)
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(2) disconnected from server: "provider".  (0)
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(3) disconnected from server: "provider".  (0)
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(4) disconnected from server: "provider".  (0)
03/09/2007 22:06:41 Unable to connect / authenticate  server: provider @ news-europe.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).
03/09/2007 22:06:41 Bot(5) disconnected from server: "provider".  (0)
03/09/2007 22:06:42 Unable to connect / authenticate  server: american @ news.giganews.com (Unable to connect (Error: 10060 - "Connection timed out").).

As you can see im registered with giganews, and for some reason i havent even been able to go to their site to ask them with either IE or Firefox (although other people have)
Any tips?
Cheers.
2 REPLIES 2
LiamM
Grafter
Posts: 5,636
Registered: ‎12-08-2007

Re: Problem with newsleecher

Can you post a traceroute to news-europe.giganews.com ?
Does it work at all at some times of the day?
Have you switched on the 'Surf' option in the Portal?
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,261
Thanks: 322
Fixes: 4
Registered: ‎04-04-2007

Re: Problem with newsleecher

Hi,
I've replied to your ticket explaining what's happening here for you.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology