Problem with my broadband order

[#1]

PN use Openreach infrastructure; Sky will have their own, so speeds may well differ.

[#2]

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@bmc wrote:

I suggested using the post code as the phone number database may not have updated following your phone line move.

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Brian was correct.

Supplier records just hadn't updated yesterday following the line activation. Apologies for the confusion/frustration caused, ideally this is something every provisioning adviser should be aware of - I'll pass feedback on internally.

I'll place your fibre order now and will confirm shortly.

[#3]

That's been placed now, we'll confirm the activation date via the ticket on your account shortly. With any luck it should go live within 5 working days (30th June), but sometimes can be pushed back due to engineer availability.

[#4]

Be interesting to see what the DSL checker says for your line now

Brian

[#5]

Much better...

[#6]

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@Gel wrote:
PN use Openreach infrastructure; Sky will have their own, so speeds may well differ.

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Both Sky & PN use the same infrastructure for fibre - if ports are available and the same (or similar) PRODUCTS are available, speeds should be the same.

The issue is, if the phone number is with Sky, it will not in in BT's databases and therefore BTw speed predictions might not be available / accurate.