Problem accessing Tees.ac.uk (Teesside university)
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Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 8:24 PM
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At the moment I am unable to access the site Tees.ac.uk from home using a laptop and wireless router.
I have no problem acessing this from any other network, using the same laptop, from many locations, all over Europe over the last few weeks.
My next door neighbour also uses Plus Net as his IPS and has no problem acessing the site.
Plus Net have investigated but can find no fault/problem - all their tests connect OK.
tracert bounces off the university firewall OK and they say they cannot see any reason why I cannot access the site.
I have changed my router and tried using fixed DNS servers at both plus net and Google as an alternative to the ISP automatically provided.
As my son has started a masters degree course there, we really need to get this resolved as access via proxy servers is far from ideal.
I really have 2 questions for you -
1) Any suggestions of other potential solutions.
2) Just curious - anyone else got this problem?
Thanks for your time.
jim
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 9:41 PM
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traceroute is:
traceroute: Warning: tees.ac.uk has multiple addresses; using 152.105.54.0
traceroute to tees.ac.uk (152.105.54.0), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 962.392 ms 0.792 ms 0.665 ms
2 lo0-central10.ptw-ag01.plus.net (195.166.128.195) 17.342 ms 20.480 ms 45.300 ms
3 link11-central10.ptw-gw01.plus.net (84.93.248.20) 16.952 ms 16.630 ms 16.772 ms
4 xe-0-2-0.ptw-cr01.plus.net (212.159.1.16) 17.158 ms 16.547 ms 16.755 ms
5 ae2.ptw-cr02.plus.net (195.166.129.5) 17.279 ms 16.898 ms 17.045 ms
6 linx-gw2.ja.net (195.66.236.15) 16.628 ms 17.455 ms *
7 ae1.lond-sbr3.ja.net (146.97.35.173) 20.125 ms 33.852 ms 16.366 ms
8 ae13.read-sbr1.ja.net (146.97.33.145) 33.292 ms 18.440 ms 18.578 ms
9 as3.warr-sbr1.ja.net (146.97.33.90) 84.768 ms 22.054 ms 22.176 ms
10 ae14.glas-sbr1.ja.net (146.97.33.122) 26.483 ms 27.498 ms 27.455 ms
11 norman.glas-sbr1.ja.net (146.97.40.106) 31.089 ms 34.957 ms 46.961 ms
12 cl-pop-ten-4-1.iv.norman.net.uk (194.81.4.78) 32.677 ms * 38.891 ms
13 sun-rtr2-ten-1-2.norman.ja.net (194.81.4.225) 45.277 ms 36.584 ms 38.632 ms
14 sun-rtr1-ten-1-2.norman.ja.net (194.81.4.229) 37.524 ms 32.831 ms 32.137 ms
15 tees-rtr1-ten-1-2.norman.ja.net (194.81.4.233) 36.873 ms 32.382 ms 33.077 ms
16 tees-site1.iv.norman.net.uk (194.81.6.14) 36.429 ms 32.349 ms 32.139 ms
17 * * *
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 9:50 PM
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Quote from: jimfin
At the moment I am unable to access the site Tees.ac.uk from home using a laptop and wireless router.
I just tried the site and the inital first loading of the site did take a while, subsquent pages were normal loading times
Quote tracert bounces off the university firewall OK and they say they cannot see any reason why I cannot access the site.
What do you mean bounces off the uni firewall ok. From the tracert i did it just timed out which could be a firewall blocking further hops being shown or it did actually just time out.
Quote Tracing route to tees.ac.uk [152.105.54.0]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 32 ms 31 ms 31 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197]
3 31 ms 30 ms 30 ms link3-central10.ptw-gw01.plus.net [84.93.248.68]
4 153 ms 64 ms 31 ms xe-7-2-0.ptw-cr01.plus.net [212.159.1.20]
5 30 ms 29 ms 44 ms ae2.ptw-cr02.plus.net [195.166.129.5]
6 121 ms 29 ms 30 ms linx-gw2.ja.net [195.66.236.15]
7 30 ms 30 ms 29 ms ae1.lond-sbr3.ja.net [146.97.35.173]
8 32 ms 31 ms 31 ms ae13.read-sbr1.ja.net [146.97.33.145]
9 35 ms 34 ms 118 ms as3.warr-sbr1.ja.net [146.97.33.90]
10 39 ms 40 ms 40 ms ae14.glas-sbr1.ja.net [146.97.33.122]
11 44 ms 44 ms 45 ms norman.glas-sbr1.ja.net [146.97.40.106]
12 46 ms 45 ms 46 ms cl-pop-ten-4-2.iv.norman.net.uk [194.81.4.6]
13 46 ms 45 ms 46 ms sun-rtr2-ten-1-2.norman.ja.net [194.81.4.225]
14 46 ms 47 ms 46 ms sun-rtr1-ten-1-2.norman.ja.net [194.81.4.229]
15 46 ms 45 ms 46 ms tees-rtr1-ten-1-2.norman.ja.net [194.81.4.233]
16 45 ms 45 ms 45 ms tees-site1.iv.norman.net.uk [194.81.6.14]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * *
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 9:56 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 10:07 PM
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dick:quote
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 10:20 PM
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If I disconnect from my router and use a 3mobile dongle in the laptop, I can connect no problem.
So - why on earth can I not acess it via plus net????
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 10:43 PM
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type cmd in the start menu, and then type the command below.
ipconfig /flushdns
Ooo a Question, what browser are you using and have you tried another one ?
Re: Problem accessing Tees.ac.uk (Teesside university)
10-10-2012 11:16 PM
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Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 7:18 AM
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Ip config has been flushed and currently using Google public DNS - 8.8.8.8 and 8.8.4.4
Browser is IE9 but had the same thought process, have tried firefox but result remains the same.
Jim
Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 8:00 AM
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Jim - have you tried www.tees.ac.uk instead of just tees.ac.uk as on both connections when it has a www. in front of it then it's working.
So it could be a DNS issue for tees.ac.uk but not www.tees.ac.uk
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 8:45 AM
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www.tees.ac.uk is configured properly
tees.ac.uk is not and taking longer or not at all loading .
Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 9:59 AM
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Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 10:11 AM
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Stab in the dark here, Could it be related to a gateway? I'm on gateway pcl-ag04 at the minute and there were issues with that gateway last week.
Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 10:16 AM
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Re: Problem accessing Tees.ac.uk (Teesside university)
11-10-2012 10:22 AM
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Quote from: Mayfly Stab in the dark here, Could it be related to a gateway? I'm on gateway pcl-ag04 at the minute and there were issues with that gateway last week.
Highly unlikely as it was having the same issues on a non-Plusnet connection as reported earlier in this thread.
BTW you're on PTN-AG04, not PCL (different data centre)
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