Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Pro Package
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Pro Package
Pro Package
08-01-2010 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a query with one of my games suffering from high pings, equally informed that as i am on value then games not prioritised.
Fair enough, I put a request in for pro to start on next billing date.
2 days later i am told that as my exchange is not able to support 20mb speeds that package is unavailable.
This does not seem right, surely the "up to 8mb" can be prioritised so its not subject to the traffic management applied on the other two packages?
Fair enough, I put a request in for pro to start on next billing date.
2 days later i am told that as my exchange is not able to support 20mb speeds that package is unavailable.
This does not seem right, surely the "up to 8mb" can be prioritised so its not subject to the traffic management applied on the other two packages?
Message 1 of 6
(1,288 Views)
5 REPLIES 5
Re: Pro Package
08-01-2010 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Pro should be available on both ADSL / ADLS2+, so not sure why that's been said.
Do you have a ticket number you can post for staff?
Do you have a ticket number you can post for staff?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 6
(524 Views)
Re: Pro Package
08-01-2010 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
31420033
Looking at it more closely They refer to the Premium package not available, now that may be caused by my initial auto request to go from value to premium. I then last week sent a ticket in to regrade to Pro rather than that. this was acknowledged and confirmed as to be done on the 14th.
Today is when i got the update that i originally posted. Even if i was still requesting the premium package. there should be no reason why i got that update as that package too should be available to the up to 8mb as should the Pro!
Its not a request for ADSL2 as i know that won't be available here until sometime this year....allegedly!
Looking at it more closely They refer to the Premium package not available, now that may be caused by my initial auto request to go from value to premium. I then last week sent a ticket in to regrade to Pro rather than that. this was acknowledged and confirmed as to be done on the 14th.
Today is when i got the update that i originally posted. Even if i was still requesting the premium package. there should be no reason why i got that update as that package too should be available to the up to 8mb as should the Pro!
Its not a request for ADSL2 as i know that won't be available here until sometime this year....allegedly!
Message 3 of 6
(524 Views)
Re: Pro Package
08-01-2010 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let me try and clarify things.
You can move to Premium or Pro and stay on up to 8Mb speeds if your exchange isn't enabled for the higher speeds. If it is enabled, we'll move you over to the up to 20Mb product.
Hope that helps, I'll go take a look over your ticket and see what's going on.
You can move to Premium or Pro and stay on up to 8Mb speeds if your exchange isn't enabled for the higher speeds. If it is enabled, we'll move you over to the up to 20Mb product.
Hope that helps, I'll go take a look over your ticket and see what's going on.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 6
(524 Views)
Re: Pro Package
08-01-2010 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
New response to ticket has clarified it, initial one was worded a bit ambiguosly.
Thanks.
Thanks.
Message 5 of 6
(524 Views)
Re: Pro Package
08-01-2010 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear, I'll have a word with the person who replied previously and ask them to make sure it's a bit clearer in future.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 6
(524 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page