Power Cut.

[#1]

Hi,  Have just had a mains power cut for about 10 mins,  which has cut my download speed by more than half.  I have tried a restart on my router but it made no differance,  Any chance of having a bump back up, I don't fancy being this slow over the Xmas period.
      Hoping  you can help,  thanks

[#2]

Have you asked Santa for an UPS (Uninterruptable Power Supply) to protect your router against mains drop outs, for Christmas ? 

[#3]

Quote from: AMX

Hi,   Have just had a mains power cut for about 10 mins,  which has cut my download speed by more than half.  I have tried a restart on my router but it made no differance,  Any chance of having a bump back up, I don't fancy being this slow over the Xmas period.       Hoping  you can help,  thanks

Don't worry, read this thread .....
http://community.plus.net/forum/index.php/topic,99435.msg855819.html#msg855819
Especially post #9

Quote from: PlusComUK

Received the "loss of BB" email... And when I could access PN BB 7:30am ish,  my speed was abysmal, as predicted by PN, around 2mb/s So I did the unplug router thing for 20 mins (not sure whether this was to unplug power, or BT connection, so I did both) After re-connection, speed was 11mb/s, oh oh, 10 days of slow speeds I thought. Anyway, within an hour, my speed was back up to it's more normal 14.9mb/s. This Sunday evening, when speeds are normally a little slower, I measured at 16.38mb/s, and that's with increased Internet shopping traffic.

[#4]

Speeds are still the same ,SLOW, and I have just received this email from Plusnet
                                  *****************************************************************
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: Not available
Current line speed: 0.9Mbps
You can keep a track of your line speed through our website:
https://portal.plus.net/my.html?action=data_transfer_speed
To find out more about how broadband works, and the things that can affect the speed of your service, we've written an article all about high-speed broadband:
http://www.plus.net/support/broadband/speed_guide/high-speed.shtml
If you've got any questions about your service our Community Forums have loads of information and help available ( http://community.plus.net/forum/ ). You can contact us online using the Help Assistant ( http://support.plus.net/ ) or you can call us on 0800 432 0200 or 0345 140 0200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Email ref: E0520
                      *******************************************************************
I have been with Plusnet almost 3 years and this information is no help to me at all.
                      ********************************************************************

1. Best Effort Test: -provides background information.
Download  Speed
795 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 795 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1834 Kbps
2. Upstream Test: -provides background information.
Upload Speed
356 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 356 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
        *********************************************************************

ADSL line status
Connection Information
Line state Connected
Connection time 3 days, 22:28:18
Downstream 2,080 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.0 dB / 17.0 dB
Line attenuation (Down/Up) 58.2 dB / 31.5 dB
Output power (Down/Up) 3.3 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 9028 / 844
CRC Errors (Down/Up) 1927 / 64
HEC Errors (Down/Up) 15562 / 42
Error Seconds (Local/Remote) 1033 / 70
    **********************************************************
Before Xmas I was getting a steady DSL of 2208 and an IP of 1947 giving me a download speed of around 1676 Kbps, it is now less than half that, can someone give it a nudge back up or tell me when I can expect an improvement.
                                    thanks 

[#5]

Hi AMX,
I've just set the profile on our side to match your BT IP profile, You should see the increase in the next 15 minutes.
Jojo

[#6]

Hi JO,
        Thanks for your help, but there has been no improvement it's still just as slow.
            ******************************************************************
Download  Speed
795 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 795 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1834 Kbps
2. Upstream Test: -provides background information.
Upload Speed
356 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 356 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
  ******************************************************
Today 15:48 865 kbps (108kB/s) 375 kbps (46.9kB/s) Share
Today 15:39 869 kbps (109kB/s) 374 kbps (46.8kB/s) Share
Today 15:06 861 kbps (108kB/s) 373 kbps (46.6kB/s) Share 

  Is there a problem at your end, or do I just wait.?
                      thanks             

[#7]

You just need to disconnect/reconnect via the router, we normally do this from our end as part of a profile change but it hasn't happened. You'll get the new speed once you've done that.

[#8]

Hi Jo,
      Once again thank you for your help, back to normal speed again, every little bit helps with my distance from the exchange.
              thanks