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Possible stuck profile

FIXED
steve_arnold
Grafter
Posts: 51
Thanks: 9
Registered: ‎23-09-2016

Possible stuck profile

Hi,

I'm wondering if my profile is stuck again, had a few disconnects and although my router reports the achievable speed as what I'd expect a disconnect/reconnect results in the same speed every time - could someone take a look please?

Attainable Rate (Kbps) 9620 880
 
Rate (Kbps) 6475 811

 

Steve

3 REPLIES 3
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Possible stuck profile

Fix

Hi @steve_arnold,

 

The line was banded. I've put a reset through which has dropped the connection, updated and reconnected, the profile on the account has been pushed up to match the exchange too so you should notice an increase shortly. 

steve_arnold
Grafter
Posts: 51
Thanks: 9
Registered: ‎23-09-2016

Re: Possible stuck profile

Thanks JOLO,

I've noticed an immediate improvement.

Steve

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Possible stuck profile

That's brilliant news, @steve_arnold.

 

Keep an eye on it for the next 48(ish) hours and we should then have an indication as to whether or not the issue is fully resolved.