Possible Outage 12/4
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Possible Outage 12/4
12-04-2013 9:05 PM
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I am trying to also get through to your support line but its saying "the line is busy" WTF!
I strongly suggest someone calls or replies to this thread as you have one very p###ed off customer atm!
Possible outage - 12/4
12-04-2013 9:09 PM
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Should I log a support ticket?
adie:green changed topic title.
Re: errrrrrrrrr plusnet what have you done?!
12-04-2013 9:10 PM
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The operator on the live chat is being useless!!!!
What is going on?
Re: Internet not working!!!!!!
12-04-2013 9:11 PM
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Possible outage - 12/4
12-04-2013 9:12 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: errrrrrrrrr plusnet what have you done?!
12-04-2013 9:13 PM
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Connection not functioning after Kernel Warm Restart & no gateway
12-04-2013 9:14 PM
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Quote Info Jan 1 00:07:50 FIREWALL event (1 of 1): deleted rules
Warning Jan 1 00:07:50 PPP link up (Internet) [31.185.219.109]
Info Jan 1 00:07:48 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:07:47 PPP CHAP Receive challenge (rhost = pcl-ag07)
Info Jan 1 00:07:40 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Warning Jan 1 00:06:55 SNTP Unable to contact server: 198.18.1.4
Info Jan 1 00:06:34 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:06:14 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:06:07 FIREWALL event (1 of 16): modified rules
Info Jan 1 00:06:07 FIREWALL event (1 of 25): created rules
Warning Jan 1 00:06:06 PPP link down (Internet) [172.16.116.79]
Info Jan 1 00:02:41 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
Info Jan 1 00:02:01 FIREWALL event (1 of 6): deleted rules
Warning Jan 1 00:02:01 PPP link up (Internet) [172.16.116.79]
Info Jan 1 00:02:01 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:01:52 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:01:44 xDSL linestate up (ITU-T G.992.5; downstream: 22838 kbit/s, upstream: 1231 kbit/s; output Power Down: 20.7 dBm, Up: 12.4 dBm; line Attenuation Down: 16.5 dB, Up: 8.3 dB; snr Margin Down: 3.3 dB, Up: 6.4 dB)
Info Jan 1 00:01:18 xDSL linestate down
Error Jan 1 00:00:55 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed
Info Jan 1 00:00:48 xDSL linestate down
Warning Jan 1 00:00:33 DHCS server up
Info Jan 1 00:00:33 FIREWALL event (1 of 1): deleted rules
Info Jan 1 00:00:33 FIREWALL level changed to Standard.
Error Jan 1 00:00:31 UPnP framework enabled
Info Jan 1 00:00:31 FIREWALL event (1 of 1): modified rules
Info Jan 1 00:00:31 FIREWALL event (1 of 1): created rules
Error Jan 1 00:00:30 UPnP framework disabled
Error Jan 1 00:00:28 UPnP framework disabled
Error Jan 1 00:00:26 UPnP framework disabled
Warning Jan 1 00:00:14 KERNEL Warm restart
Info Apr 12 20:41:12 SNTP Synchronised to server: 212.159.6.10
You will note after reboot there was no synchronisation (or whatever you call it) with any gateway. I disconnected and reconnected to establish a synchronisation with a gateway (pcl-ag07, as you will note). Still no called pages forthcoming. I disconnected again and rebooted my router:
Quote Info Jan 1 00:03:17 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
Info Jan 1 00:02:15 FIREWALL event (1 of 6): deleted rules
Warning Jan 1 00:02:15 PPP link up (Internet) [172.16.117.19]
Info Jan 1 00:02:14 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:01:52 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:01:44 xDSL linestate up (ITU-T G.992.5; downstream: 23061 kbit/s, upstream: 1259 kbit/s; output Power Down: 20.6 dBm, Up: 12.6 dBm; line Attenuation Down: 16.5 dB, Up: 8.4 dB; snr Margin Down: 3.2 dB, Up: 6.6 dB)
Info Jan 1 00:01:18 xDSL linestate down
Error Jan 1 00:00:56 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed
Info Jan 1 00:00:48 xDSL linestate down
Warning Jan 1 00:00:33 DHCS server up
Info Jan 1 00:00:33 FIREWALL event (1 of 1): deleted rules
Info Jan 1 00:00:33 FIREWALL level changed to Standard.
Error Jan 1 00:00:31 UPnP framework enabled
Info Jan 1 00:00:31 FIREWALL event (1 of 1): modified rules
Info Jan 1 00:00:31 FIREWALL event (1 of 1): created rules
Error Jan 1 00:00:30 UPnP framework disabled
Error Jan 1 00:00:28 UPnP framework disabled
Error Jan 1 00:00:25 UPnP framework disabled
Warning Jan 1 00:00:14 KERNEL Cold restart
You will note again there is no synchronisation with a gateway. I still cannot get anything through my connection and am currently logged in via my phone.
Re: Re: Internet not working!!!!!!
12-04-2013 9:14 PM
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merged some earlier posts which has screwed the order up
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Possible outage - 12/4
12-04-2013 9:15 PM
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Two lines to same premesis - one line affected but one isnt.
Both lines sync and connect (first one instantly, second one after about 2 minutes) First line works like a dream. Second line has 0 throughput.
Regards
Matt
Looking at stats theres over 250 calls waiting, so it looks pretty big....
edit: obviously people are frustrated and Calling PN - id recommend holding off as they will clearly know theres a huge issue - and theres not alot PN can do while theyre on the phone to us all grumbling at them
Hopefully theres a service update posted soon...
Re: Internet not working!!!!!!
12-04-2013 9:15 PM
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Re: Re: Internet not working!!!!!!
12-04-2013 9:16 PM
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Re: Re: Internet not working!!!!!!
12-04-2013 9:17 PM
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Re: Possible Outage 12/4
12-04-2013 9:19 PM
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Re: Possible Outage 12/4
12-04-2013 9:19 PM
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Ironically, I had just been thinking how stable my service had been since joining PlusNet 2 months ago!
Re: Possible Outage 12/4
12-04-2013 9:19 PM
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