Poor upload speed

[#1]

Hi
I migrated to Plusnet recently from VM "National"
Since connecting my upload sync rate has gone down to 5mb / 448kbit
I've noticed also I'm now on G.DMT
Is there a normal reason for this? My line distance is quite long (3.3km / 47dB attenuation) but I could always get 6mb / 1mb before migration.

[#2]

The first thing to check is whether your exchange is 21CN enabled
Check here http://usertools.plus.net/exchanges/

[#3]

Thanks very much.
From that site:
BT have advised that this exchange is enabled for WBC on 21CN

[#4]

In that case it looks like you have been provided on the wrong product.
It's possible the Digital Care team will pick this up and run with it, but probably not before Monday.

[#5]

Hi there,
I've placed a modify order to uncap your upload speed, this will complete tomorrow..

[#6]

@Chris - the OP says he is on G.DMT which means he has been provided on an ADSL Max product, not ADSL 2+. Presumably just uncapping the upstream in those circumstances would change him to Max Premium, with the cost implications of that.

[#7]

It's on a 21cn connection, just the product is ADSL1 which allows us to uncap the upstream without max premium.

[#8]

Ah. I sit corrected...

[#9]

Actually given his sync rate I recommend a move to ADSL2+ - I have no idea why he was provisioned on ADSL1

[#10]

Thanks for the help!!