Poor pings and general performance in evenings
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- Re: Poor pings and general performance in evenings
Poor pings and general performance in evenings
16-09-2009 12:22 PM
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For the first 2-3 months the performance was great, pings measured in-game were sitting around 30-40 constantly.
However for the last 4 or so months I start to get massive lag spikes and generally poor internet performance after about 17:00 every day.
Iplayer won't stream, in-game pings are going from 70-200, coming down, then going back up again.
As soon as it hits around midnight, ping settles and videos will stream perfectly.
I'm using a wired connection straight to my pc, no one is connected wirelessly. there are no abnormal background tasks running or scheduled downloads and anti-virus/ spyware is all up to date. We're not maxing our usage allowance, Although we have in the past.
We're on the pro package, I've checked our exchange using the exchange checker tool and it seems OK as far as I can tell
A couple of months ago using a speed tester I would get roughly 2.00 mbps, which I'm perfectly happy with - I live in the sticks, I can't change that so it's tough.
But recently I've been getting speeds as low as 0.6 mbps... can't help thinking there's something wrong somewhere
I fitted an iPlate last night out of desperation so I'm going to wait a few days and see what's what.
House is extremely old so I guess nasty wiring can't be ruled out, but it would seem strange the wiring only gets bad at certain times of the day, no?
Any help or suggestions would be much appreciated, I'm at work till 6 but can pull router stats and the like later.
sorry for the essay.
Re: Poor pings and general performance in evenings
16-09-2009 12:53 PM
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Edit: Sorry, where are my manners - welcome to the forums!
Re: Poor pings and general performance in evenings
16-09-2009 12:57 PM
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Quote from: Marky As soon as it hits around midnight, ping settles and videos will stream perfectly.
I don't think this is anything to do with wiring, routerstats, IP profile.
When it's bad have you tried gateway hopping?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Poor pings and general performance in evenings
16-09-2009 1:44 PM
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I'm in a pretty rural area, closest house is at least 50+ meters away so if there is any interferance it must be something in my house.
I do have sky tv which i've heard can cause problems, but i've tested a few times with it all unplugged and it hasn't made much difference.
Sorry Jelv, I'm pretty sure I can use router stats but how do I obtain my ip profile?
And what's gateway hopping?
Sorry I'm not that good with some of the broadband jargon, but more than willing to give it a try with a bit of help.
Re: Poor pings and general performance in evenings
16-09-2009 1:49 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Poor pings and general performance in evenings
16-09-2009 6:22 PM
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Re: Poor pings and general performance in evenings
16-09-2009 9:03 PM
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Quote Download speedachieved during the test was - 705 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
Now this is taken from the Member centre
Quote Estimated line speed:
2.5 Mbps - Checked on 2009-01-14 12:27:12
Current line speed:
1000
Doesn't quite add up to me
Re: Poor pings and general performance in evenings
17-09-2009 11:33 AM
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Your account is now showing 750Kbps.
It is possible that when our profiling was set marginally higher than BTs, there may have been an element of packet loss.
I'd recommend rebooting your router and see if there is any improvement.
Re: Poor pings and general performance in evenings
18-09-2009 11:10 PM
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Thing I can't understand is that a year ago i was getting a solid 2.5 mbps connection, now it's gone all the way down to 0.7?
I would honestly love to know how my line can deteriorate that much in a year without any internal wiring changes
I put an iPlate in on Tuesday night, I've seen it can take up to 3 days so how would I know if there's been any improvement? just keep speedtesting?
Just taken this off my router stats page, don't really understand much to be honest.
Downstream Upstream
Rate (Kbps): 1184 192
SNR Margin (dB): 15.3 6.0
Attenuation (dB): 47.0 27.0
Output Power (dBm): 11.2 16.1
Super Frames: 5349470 5349468
Super Frame Errors: 1887 26
RS Words: 90940998 22735239
RS Correctable Errors: 75414 2081
RS Uncorrectable Errors: 6734 N/A
HEC Errors: 1338 17
OCD Errors: 77 0
LCD Errors: 0 0
Total Cells: 253938567 0
Data Cells: 3396891 0
Bit Errors: 0 0
Total ES: 1381 0
Total SES: 8 0
Total UAS: 30 0
anything look bad/ odd?
Re: Poor pings and general performance in evenings
21-09-2009 11:54 AM
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Quote Downstream Upstream
Rate (Kbps): 1184 192
I rebooted yesterday and it's showing
Quote Downstream Upstream
Rate (Kbps): 2144 458
So without wanting to speak too soon it looks like the iPlate might have made a difference? thing is I've no way of checking unless the bt speedtester is back up and running since last night,
My profile on pn has gone back to
Quote Current line speed:
1000
Re: Poor pings and general performance in evenings
21-09-2009 12:58 PM
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Mind supplying some ping and traceroute results?
Re: Poor pings and general performance in evenings
21-09-2009 1:33 PM
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I was guessing that because you said you were out in the sticks, you are on standard maxDSL and not ADSL2+ (your exchange probably not being 21CN enabled for WBC yet), but perhaps you could confirm.
Your stats indicate that you have a fault (do you know what the total uptime for them was?). The Upstream SNRM and Sync speed (in the context of the BT speedtest figures) suggest it could be your modem/router but I wouldn't rule out filter or a BT fault. Also your Sky box will not necessarily display an immediate problem unless you're checking the right things, as it's when it's phoning home that the problem will arise.
There is little point in doing ping and traceroute tests until a fault is cleared
You are going to need top do a few tests and swapping things about - warning - before unplugging the master faceplate/filters/modem-router or its line connecting leads, power down the modem-router and wait a few minutes before unplugging the line. This is to avoid the exchange DLM thinking you have an ongoing line problem (or make things worse if you have).
You will need to use a corded phone during the tests (cordless phones & basestation) should be unplugged and turned off). Connect the phone directly to the test socket behind the master front plate & i-plate (noting warnings above). First please check your phone line - do you have dial tone on your line, can you hear/have you heard any crackling or other intermittent noise on the line? Dial a 1 to get rid of the dial tone. If you need more time before the NUT (number unobtainable tone) dial the quiet line test 17070 option 2. (Don't use any ringback or other test). Who is your Telephone Line Rental provider?
If you can hear such noises (check the phone is good on another line) you need to report a fault to your line rental provider. Phone when the line is noisy and speak to an adviser - don't use any automated tests - and get them to confirm they can hear it & log it & log it as intermittent. Do not mention the broadband. Ask them to pass that information on to the OpenReach engineer. If they ask about the broadband and if you have problems, just say I don't know - I'm reporting a phone fault - otherwise you could get given the run around.
Note also that whilst the master front plate is not connected all extension sockets should be dead - (check with a phone plugged into a filter). Any extensions that are used should have all equipment including the sky box plugged in via a quality filter.
If the phoneline checks out OK, connect the modem-router via a good quality filter (rat's tail type - not the ones that look like a splitter, they are not all of good quality but leave the phone unplugged for the moment). Plug into the i-plate socket (not the master) and post a set of stats taken immediately after you get sync. (If you include total uptime & connect time when posting stats that will help interpret errors).
Having done that plug the phone in and take another set of stats.
If the filter you are using is your regular one, if you have another to try for comparison, power down the modem-router, swap the filter and take another sets of stats immediately after sync. If you have another modem-router, try that for comparison, again take a set of stats immediately after sync.
Post back the results and we'll see how things are looking.
Re: Poor pings and general performance in evenings
21-09-2009 1:43 PM
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After a lot of tests and checking (including two engineer visits) the problem turned out to be a faulty line card. However it was complicated by the fact that my Speedtouch router was also playing up occasionally.
Re: Poor pings and general performance in evenings
21-09-2009 6:12 PM
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Should be able to do the bulk of master socket testing etc tomorrow evening.
Thanks again
Quote Connection Type : G.DMT
ADSL Status (Downstream/Upstream) : 2144(Kbps) / 448(Kbps)
Connection Up Time : 52 hour, 39 min, 15 sec
Downstream Upstream
Rate (Kbps): 2144 448
SNR Margin (dB): 10.8 23.0
Attenuation (dB): 47.0 26.0
Output Power (dBm): 11.9 18.5
Super Frames: 11116543 11116541
Super Frame Errors: 17891 78
RS Words: 377962482 94490598
RS Correctable Errors: 983167 323
RS Uncorrectable Errors: 110799 N/A
HEC Errors: 14690 57
OCD Errors: 489 2
LCD Errors: 4 2
Total Cells: 955490696 0
Data Cells: 10730515 0
Bit Errors: 0 0
Total ES: 8487 0
Total SES: 34 0
Total UAS: 15 0
Re: Poor pings and general performance in evenings
22-09-2009 7:12 AM
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well those recent stats look better although far from what your line ought to achieve, but this is likely to be an intermittent problem (unfortunately) so you may need some persistence in the monitoring..
(PS - if you are able to save the stats as a jpg or png file you can attach those to a post rather than having to do a cut and paste job to insert it into the post. Use the "reply" button below the last post rather than the quick reply box, then below the reply window you'll find an "Additional Options" button where you can add the attachments).
By the way do you know how much of your line is overhead and is any of it underground?
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