Poor Upload Speed
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Poor Upload Speed
29-01-2014 1:45 PM
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I've recently moved address and before I moved in my old place I was pulling roughly 6mb down and 0.20mb or so up which I thought was acceptable as I was still on really old cable.
Now I've moved to my new address which has a lot better speeds, I can pull 14mb down, I thought to myself GREAT! However, upload speed is still an issue. 0.30mb.
I'm a gamer who likes to make videos and I used to suffice on my old speed of 0.20 but with 14mb down and not even 1mb up, I find it hard to believe.
Thanks
John
Re: Poor Upload Speed
29-01-2014 1:59 PM
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Welcome to the forums.
Sounds like your new service is on 446 upstream. Can you pease post your modem stats here. If this assumption proves to be correct, then if your line will support it, you could ask PN to 'uncap' the US bandwidth.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Poor Upload Speed
29-01-2014 2:35 PM
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Just placed the order to uncap it for you (it was indeed capped at 448) - that'll complete tomorrow, hope it improves things for you.
Re: Poor Upload Speed
29-01-2014 4:35 PM
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Thanks a lot Matt!
dick:quote
Re: Poor Upload Speed
29-01-2014 5:13 PM
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Quote 1. What speeds should I be getting?
Your broadband will always try to connect at the highest possible speed available on your telephone line
Other pages say much the same thing.
So why are Plusnet still capping upload speeds?
Judging by the number of uncapping request on this forum I suspect that fixing this could help reduce the ticket backlog.
Re: Poor Upload Speed
29-01-2014 5:21 PM
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Re: Poor Upload Speed
30-01-2014 9:33 AM
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That's great news but to be honest, it's been a long time coming.
Re: Poor Upload Speed
30-01-2014 10:04 AM
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Re: Poor Upload Speed
30-01-2014 10:22 AM
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