Poor Speeds Return Again. Can someone please take a look?
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Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:03 AM
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FAQ
Results Image not loaded
1. Best Effort Test:
Download Speed : 1.57 Mbps
2. Upstream Test:
Upload Speed : 5.08 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
I have raised a fault, ticket number 80627577. Please can someone take a look becasue I am so tired of paying £27 a month for a sub standard service. Thanks in anticipation.
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:11 AM
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Given your username are you from Wales - if so which exchange are you on
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:19 AM
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Results Image not loaded
1. Best Effort Test:
Download Speed : 1.6 Mbps
2. Upstream Test:
Upload Speed : 0.01 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:31 AM
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this will need staff to comment as without a successful result for the IP profile we don't have enough information to help
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:33 AM
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FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
21.82 Mbps
0 Mbps 27.32 Mbps
Max Achievable Speed
Download speedachieved during the test was - 21.82 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-27.32 Mbps .
Additional Information:
IP Profile for your line is - 27.32 Mbps
2. Upstream Test: -provides background information.
Upload Speed
5.21 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:40 AM
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By the way - those results are from the Further Diagnostics
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:43 AM
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Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
25.6 Mb
Thanks for your help.
Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:47 AM
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Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 11:52 AM
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Re: Poor Speeds Return Again. Can someone please take a look?
31-01-2014 12:10 PM
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Re: Poor Speeds Return Again. Can someone please take a look?
01-02-2014 5:33 PM
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- Re: Poor Speeds Return Again. Can someone please t...