Poor DL speed

[#1]

I have had issues with DL speed since joining PN in May this year. The inital connection synced at 12 and delivered a DL speed of 9.5-10MB this speed has reduced over the last few months to 6.5MB. I have posted oin the forums before and raised several tickets but all just fizzle out with no real answers as to why I could recieve in excess of 9.5MB DL speed for over 3 moths then now see no better DL speed than 6.5MB. I have run a test with BT and Virign and both indicate my DL speed could/should be 10-11MB, which it has been previously. Can anyone please tell me how to achieve the speeds previously seen. The router has been connected for over 43 days with dropping so surely the DL speed should be increasing by now, or do I just change suppliers that claim not to cap my DL speed. Any help appreciated. Frustated user.

[#2]

Can you post the following please:
1. Results from a BT Speed test
2. What https://portal.plus.net/my.html?action=stable_rate says for your current line speed
3. The stats reported by your router (sync speed, attenuation and noise margin)

[#3]

Router stats for thomson PN supplied
DSL Connection
Link Information


Uptime: 49 days, 21:33:21

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 467 / 9,727

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 42.00

Output Power (Up/Down) [dBm]: 13.0 / 0.0

Line Attenuation (Up/Down) [dB]: 18.5 / 36.0

SN Margin (Up/Down) [dB]: 14.5 / 8.5

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 1,622 / 0

Loss of Signal (Local/Remote): 160 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 509 / 0

FEC Errors (Up/Down): NA / 0

CRC Errors (Up/Down): NA / 268,958

HEC Errors (Up/Down): 0 / 215,487

BT Speed Test taken 15mins ago:
Download speed achieved during the test was - 6205 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.92:22.17:66.92 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Telephone number:
01723XXXXXX
Phone exchange:
SCARBOROUGH
Estimated line speed:
8 - Checked on 2010-05-15 17:11:11
Current line speed:
8000

[#4]

That looks a pretty stable line! The speeds all look appropriate to your current sync speed.
Is your telephone line crystal clear or have you noticed any decline in that?
I'd like to see the router stats after you have done ONE router reboot between 10am and 2pm, I think there's a good chance that you will then see (and hold) a faster sync speed.

[#5]

The line is crystal clear and I will re-boot the router tomorrow morning and see.

[#6]

Hi MrN,
The reason you can't sync higher than that is that the line is banded (4M-9M) I am now asking for this to be removed to see what happens. I will come back to you here when I find out more information.
Jojo

[#7]

Well the router has disconnected itself last night about 7pm and is now syncing at 11.2 but the DL speed is still 6.5 but the UL speed is now running at 0.94.

[#8]

Give it a couple of days and it should pick up. The equipment in the exchange doesn't respond quickly to an increase in sync speed.

[#9]

It will take time for the BT IP Profile to rise and PN's to follow. What is critical now is that you keep it uber stable with NO disconnects.

[#10]

all wrapped in cotton wool and at present uber stable, been up for 26hrs but no change in DL speed as yet.

[#11]

@jojo. Any news on the banding issue? router has been connected for 1day 18hrs and syncing at 11.2 but no increase in DL speed.

[#12]

Hi MrN
the banding has now been lifted, just have to wait for the DLM to lift the profile at BT side.
Jojo

[#13]

Thanks jojo, fingers crossed and all that 

[#14]

Hi MrN,
I'll keep an eye on it for you and if if lifts I'll make sure our profile macthes it.
Jojo

[#15]

72 hrs down and no change in profile yet? how long before the DLM lifts the profile? Current BT test

Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
6892 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6892 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.24:20.17:58.59 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.  

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Router sats
DSL Connection  
Link Information
   

Uptime: 3 days, 2:20:15

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,123 / 11,023

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00

Output Power (Up/Down) [dBm]: 12.0 / 0.0

Line Attenuation (Up/Down) [dB]: 18.5 / 35.5

SN Margin (Up/Down) [dB]: 6.5 / 5.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 1,633 / 0

Loss of Signal (Local/Remote): 161 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 516 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 14,326

HEC Errors (Up/Down): 0 / 9,624
Heres hoping and waiting