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Plusnet won't lower downstream SNR!!

diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

Can someone from Plusnet please try to get this implemented, getting tired of waiting now.......
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Plusnet won't lower downstream SNR!!

I've just requested the line is reset and the downstream SNR set to 6db.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

IndiaBravo
Grafter
Posts: 26
Registered: ‎27-11-2012

Re: Plusnet won't lower downstream SNR!!

Be interested to hear how this works out for you, I've had pretty much the same issue (only answering incoming calls though) and the result was the same - they increased SNR margin and speed lowered. I also think it's a cabinet or jointing issue and currently going through rectification with plusnet.
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

Sure, will update on here whether my line has become less stable after the lowering of my SNR. I personally think that the SNR raise has just masked the original problem, but we shall see.
gbenson
Newbie
Posts: 5
Registered: ‎30-09-2013

Re: Plusnet won't lower downstream SNR!!

FWIW some routers allow you to "adjust" your SNR margin.  The Billion 7800N I have allows this through a hidden option.
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

How many Plusnet staff does it take to lower my SNR? There's a punchline in there somewhere! Seriously though, this line reset still hasn't happened, could someone please investigate why this isn't occurring? Thanks.
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

Getting really fed up now. You have supposedly been resetting my line since the 24th of September!!! You're either able to do it or you aren't!!!
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Plusnet won't lower downstream SNR!!

I'm picking this up now, I'll have this sorted by the end of the day & I'll be in-touch.
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

Thanks for the reply Chris, fingers crossed...
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Plusnet won't lower downstream SNR!!

That's sorted for you now, let me know how you go.
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

At last! Many thanks Chris, but how did you succeed where the others failed? Here's hoping the line keeps fairly stable..
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Plusnet won't lower downstream SNR!!

It happen to me before. And Chris is the magic man to reset your line! I don't understand why it failed most of the times (probably BT don't want to do it at their end supplier)
dick:quote
diggler
Grafter
Posts: 49
Registered: ‎18-08-2010

Re: Plusnet won't lower downstream SNR!!

He may be the only holder of the magic reset amulet....
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Plusnet won't lower downstream SNR!!

I believe they sometimes just fail Sad
Kelly Dorset
Ex-Broadband Service Manager
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Plusnet won't lower downstream SNR!!

U had the same  Line Attenuation of 31dB as mine. Wink I also notice u had a Netgear DGN2200v3 as I used to have that before too. When I changed to Netgear DGND3700v2 as the sync rate was 2.5Mb higher than DGN2200v3