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Plusnet support response "speed"

mrv1
Newbie
Posts: 4
Registered: ‎17-01-2020

Plusnet support response "speed"

 

 

What are people's experiences with plusnet support?    My broadband is working fine but I raised a question about a month ago which has not been resolved.  No online chat and good luck trying to get through on the phone.  Curious to see what others have found or if it's time to move to another provider.

5 REPLIES 5
Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Plusnet support response "speed"

Why not just post your question here to see if that helps?

mrv1
Newbie
Posts: 4
Registered: ‎17-01-2020

Re: Plusnet support response "speed"

Thanks, I asked them to change DNS forwarding for my static IP so not so much of a question but a request.

jab1
Seasoned Hero
Posts: 6,036
Thanks: 2,034
Fixes: 63
Registered: ‎24-02-2012

Re: Plusnet support response "speed"

@mrv1 Without going into too much detail, what was your question about? If it wasn't critical - i.e. no internet/phone, you need to be aware that Plusnet, like many other organisations, have been working with a skeleton staff who have prioritise their workload to solve operational matters as a priority.

Hopefully, as lockdown is eased and they can increase the cover, things will eventually sort themselves out - but there is no magic wand they can wave over the outstanding items.

Ooops - @Baldrick1 beat me to it.

John
MisterW
Superuser
Superuser
Posts: 9,308
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: Plusnet support response "speed"

@mrv1  Post the question id on here and hopefully one of the PN help team will pick it up.

Posting the ID is safe, no-one else other than staff can see the question

mrv1
Newbie
Posts: 4
Registered: ‎17-01-2020

Re: Plusnet support response "speed"

Thanks 201844490