Plusnet outage 29/08 - not just Plus? and Static IP change
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Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:13 PM
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a) when Plus internet access went down, I switched to a 3G EE/TMobile card - but that was down also and not able to browse (now on an o2 3G, which is working fine)
b) have reset my router multiple times, but still no internet via Plus. Noticed that my supposedly longtime static IP address (business acct) has now changed also - wondering if maybe due to outage?
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:14 PM
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http://community.plus.net/forum/index.php/topic,131217.0.html
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:15 PM
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Broadband
Posted on: Friday 29 August 2014, 13:38
We've just experienced a significant drop in end user sessions across our broadband network.
This will have caused a large volume of customers to lose connectivity to the Internet.
Our network engineers are investigating and we'll provide another update later today.
Kind regards,
Adam Walker
Customer Relations
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:21 PM
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a) they are giving out conflicting advice - she had been told to tell people NOT to reboot their router, whereas advice I've seen elsewhere says turn router off, then on agani.
b) the change in IP address (e.g. from our static one) is known, and part of the current issue.
It was news to her that other providers (e.g. TMobi 3G) might also be affected - though more users would have to report this for it to be established as not just being a local issue.
HTH
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:25 PM
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Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:26 PM
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TMobi 3G still playing up - can ping google.com, but not browse internet. Will be interesting to see if it was not just a Plus issue.
HTH
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:29 PM
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One of these days they'll find a way to eradicate this problem.
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 4:35 PM
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Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 5:25 PM
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Quote from: beskar Sigh - one of the main problems of the internet is that between all the useful postings relating to known facts, there is a huge wodge of postings which are simply opinions, often uninformed ones at that.
One of these days they'll find a way to eradicate this problem.
any post in particular you are referring to?
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 6:16 PM
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Quote from: chenks76 any post in particular you are referring to?
Quote from: chenks76 i'd suggest that it's more coincidence that your Tmobile connection isn't working as it's unlikely they are using plusnet gateways to route their traffic.
Would seem relevant. This is / was a BT infrastructure problem. Internet connectivity failures were well before reaching the PN gateways, the fact that Tmobile do not use PlusNet gateways has no bearing on the possibility (probability) that there problem was associated with the cause of PN user's connectivity issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 6:39 PM
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Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 7:02 PM
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Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 7:45 PM
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of course, i've not seen any yet so can only base it on no evidence seen.
our company uses a mixture or Orange, EE, and T-Mobile data sims and none of them failed at any point today - could also be coincidental though.
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 7:50 PM
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Not everyone will be connected to the same nodes and will therefore be routed differently.
Re: Plusnet outage 29/08 - not just Plus? and Static IP change
29-08-2014 8:09 PM
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Quote from: beskar Having spoken to usual helpful Plus phone support, a couple of things to note:
a) they are giving out conflicting advice - she had been told to tell people NOT to reboot their router, whereas advice I've seen elsewhere says turn router off, then on agani.
b) the change in IP address (e.g. from our static one) is known, and part of the current issue.
It was news to her that other providers (e.g. TMobi 3G) might also be affected - though more users would have to report this for it to be established as not just being a local issue.
HTH
The turning off then on after a period of time is a last resort if all else fails once the network is up and running ok. The one thing you should not do on ADSL is random reboots. Nor should you ever "reset" the modem/router except as the very last resort after you've been told or know everything else is back to normal. A "reset" will lose all your configuration.
The best way always is to login to the (modem/)router and click Disconnect to drop the PPP Internet session. After 30seconds or so then try clicking Connect.
If that fails, click Disconnect again and wait. Go and find out if the network has any issues (pre-recorded message if there is - ignore the initial bad advice to reboot the router.) If the Network is now coming back to normal, try Reconnect again.
If that fails, stay connected for 15minutes in case TR-069 is in play. After that try Disconnect/Connect again.
Now then if that is still failing, then click Disconnect and power off the (modem/)router. Leave it off for about 20 minutes. Then power up again, wait until it's finished booting, log in and click Connect.
If that's failed and you are certain that the network is up and running ok (listen to support message or spoken to them) the click Disconnect, wait about half a minute and power off.
Unplug from the line if on ADSL. Power up and RESET the modem/router. Redo any customisation, rebooting as needed. When complete connect to the line, log in and click Connect.
If you still can't connect, something else has gone wrong. All the above should not be necessary under normal circumstances of just losing the PPP session. A click Disconnect/Connect should resolve things, but sometimes when there's a network failure the router can get into a non-responsive state, or you may have picked up bad DNS and a power off is the only cure, or as a very last resort, a Reset. HTH and is clear.
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