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Plusnet Unlimited very slow!

BigNez
Dabbler
Posts: 17
Registered: ‎26-06-2012

Plusnet Unlimited very slow!

Are there any other Fiber customers been moved back to ASDL? My speed is:-
Download speed is now 3.88 Mbps
Upload Speed is now 0.09 Mbps
Ping is 72.13ms
Is this normal?
8 REPLIES 8
vapormatt
Dabbler
Posts: 22
Registered: ‎02-10-2011

Re: Plusnet Unlimited very slow!

Join the club mate! snail slow isnt it
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Plusnet Unlimited very slow!

The high ping and low upload speed could both be due to some P2P program running and uploading, in the background or on another computer.
But your download speed of 3.88 Mbps is still faster than mine, considering I'm connected at 3712 kbps with a line attenuation of 58 db.
BigNez
Dabbler
Posts: 17
Registered: ‎26-06-2012

Re: Plusnet Unlimited very slow!

My router sats are:-
ADSL Link Downstream Upstream
Connection Speed 19864 kbps 443 kbps
Line Attenuation 10.1 db 5.5 db
Noise Margin 6.0 db 32.5 db
Not sure why the line is so slow as only a PC running with no background tasks.
Just hope Plusnet can sort it?

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Unlimited very slow!

Can you post the results of a BT speed test and what your current line speed is here https://portal.plus.net/my.html?action=stable_rate please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Plusnet Unlimited very slow!

Hi BigNez,
Your IP profile is set up correctly, so you shouldn't be seeing those results. Are you connected with an ethernet cable or wireless?
If you are using wireless, try an ethernet cable, if your still getting slow speeds I'd suggest <a href="http://faults.plus.net">raising a fault</a> to resolve this.
As Jelv mentioned in the previous post, you will need to complete 3 BT speed tests, prior to running them it will give you a set of instructions to ensure your set-up is correct.
Chris
BigNez
Dabbler
Posts: 17
Registered: ‎26-06-2012

Re: Plusnet Unlimited very slow!

I have raised a ticket (58306279) and sent in 3 BT speed tests.
High-speed Broadband
Estimated line speed:
    7Mb (Accurate to within +/- 1Mbit) - Checked on 2012-07-18 14:15:11
Current line speed:
    17.5 Mb
BT Speed test Data tonight
Download Speed 3.73 Mbps
Upload Speed 0.05 Mbps
Ping 43.75 Mbps
I am using Cat 5e cables to my router
BigNez
Dabbler
Posts: 17
Registered: ‎26-06-2012

Re: Plusnet Unlimited very slow!

Quote
Your IP profile is set up correctly, so you shouldn't be seeing those results. Are you connected with an ethernet cable or wireless?
If you are using wireless, try an ethernet cable, if your still getting slow speeds I'd suggest raising a fault to resolve this.

I wish I could my connection is slow the portal just Hangs on fault reporting!
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Plusnet Unlimited very slow!

Try telephoning Residential Support 0800 432 0200 or 0345 140 0200