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Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

KTILBURY
Dabbler
Posts: 12
Thanks: 1
Registered: ‎03-07-2018

Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Hi,

 

Any hekp would be anticipated - when doing FTP backups on my website using FileZilla I and often experiencing my router rebooting itself and logging a ( 13.750000) Boot reason: watchdog reset (cause: 0x2) event in the error log.

Any ideas please! 

Thanks

5 REPLIES 5
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Hi @KTILBURY,

Sorry to hear you are experiencing drops when performing backups via FTP.

I have updated the automated system for your router, could you kindly factory reset the router and let us know how you get on.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
KTILBURY
Dabbler
Posts: 12
Thanks: 1
Registered: ‎03-07-2018

Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Hi @Jubby

Thanks for your help - rebooted as requested bit still got this in Event log, and a reboot when I tried a FTP copy of the website

 

18:00:03, 24 Nov. ( 27.730000) System up, firmware version: 4.7.5.1.83.8.237.2.2
17:59:48, 24 Nov. ( 13.490000) System start 
17:59:48, 24 Nov. ( 13.490000) Boot reason: watchdog reset (cause: 0x2)

 

So any further ideas whats causing the issue?

 

Many Thanks 

 

Kathy

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,311
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Registered: ‎04-04-2007

Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Did you fully factory reset the device by inserting something into the pinhole at the back until the status light flashes green?
Need to check that this has been done, rather than a simple reboot/restart, as next step is likely a replacement.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

KTILBURY
Dabbler
Posts: 12
Thanks: 1
Registered: ‎03-07-2018

Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Hi Bob,

 

No I just did a Power off reset - will do a factory one and report back! 

 

Thanks for asking! 

 

Kathy

KTILBURY
Dabbler
Posts: 12
Thanks: 1
Registered: ‎03-07-2018

Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets

Hi there

 

Full factory reset redone - and had askcowlegement of firmware install. 

 

Still have a 

11:27:55, 27 Nov. ( 28.000000) System up, firmware version: 4.7.5.1.83.8.237.2.2
11:27:40, 27 Nov. ( 13.450000) System start 
11:27:40, 27 Nov. ( 13.450000) Boot reason: watchdog reset (cause: 0x2)

reported This morning when doing a FTP back up! 

 

Let me know next step! Thanks

 

Kathy