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Plusnet Line Speed - for ADSL2+ Connection - Stuck at ADSL(1) setting?

MarcusJClifford
Dabbler
Posts: 16
Thanks: 3
Registered: ‎29-03-2014

Plusnet Line Speed - for ADSL2+ Connection - Stuck at ADSL(1) setting?

Hi All,

Way back when (a few years ago) I ordered ADSL2+ from Plusnet, all was fine (and continues to be) except at provision time it was wrongly provisioned as ADSL rather than ADSL2+.

This was quickly rectified following a post on this forum:

https://community.plus.net/t5/ADSL-Broadband/Brand-new-phoneline-with-broadband-Provisioned-as-G-DMT...

 

My question is since moving to ADSL2+ I have always synced in the 9000 to 10000 range, but my line speed reported at: 

https://portal.plus.net/my.html?action=data_transfer_speed has always shown Estimated line speed:There's no speed estimate currently held on your account. Current line speed: 7.15 Mb

The BT BRAS profile for the connection seems to be fine (as found on the BT Speedtester)

 

My question is: Is that 7.15 Mb speed setting a hangover from the mis-provision of the service as ADSL rather than ADSL2+

My speed tests seem to max out at the 7 Mb sort of speed so I do seem to be hitting that limit.

 

Thanks in advance,

Marcus

 

 

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Plusnet Line Speed - for ADSL2+ Connection - Stuck at ADSL(1) setting?

Sorry to hear this.

I'm afraid I can't find your account through the usual means.

Can you drop me a PM with your username?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team