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Plusnet IP Profiles that are stuck

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Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet IP Profiles that are stuck

Quote from: Samuria
but should it be 2 meg lower than what I am connecting at?

If you were on ADSL 2+ it could quite correctly be 23 meg lower than your current connection speed - although it would rise again pretty quickly.
The IP Profile is determined by your lowest recent sync speed (typically in the last 72 hours), even if that sync was for a very short time.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Newbie
Posts: 4
Registered: ‎15-03-2010

Re: Plusnet IP Profiles that are stuck

Had the following results for the past few days (3 days, 5 hours), think I'm in need of a nudge...
Download speedachieved during the test was - 2068 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :14691 Kbps (DOWN-STREAM), 440 Kbps (UP-STREAM)
IP Profile for your line is - 12000 Kbps
Many thanks,
username - adinther.
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Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: Plusnet IP Profiles that are stuck

Can someone give my profile a kick as per post 358 its still at 5500 even though i connect at 8 meg
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Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet IP Profiles that are stuck

What is 5500 your IP Profile or your Current Line Speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 69
Registered: ‎13-08-2007

Re: Plusnet IP Profiles that are stuck

We have been connected to adsl2+ now, can you nudge our profile as its half of what bt have.
thanks
Pebbles
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Plusnet IP Profiles that are stuck

@mwright
Both match at 6000 now.
@bluewhale
Both at 14000 now.
@adinther
Your IP profile is at 12000, as is the one on our side.
@pebbles
Profile is showing at 9000, matched on our side.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 69
Registered: ‎13-08-2007

Re: Plusnet IP Profiles that are stuck

Thank you
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Grafter
Posts: 172
Thanks: 1
Registered: ‎30-07-2007

Re: Plusnet IP Profiles that are stuck

My profile seems to be stuck - username is stevenharrington
BT speed test Results:
Quote
Download speed achieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :16668 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.34:25.98:56.68 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.


PlusNet's line profile:
Quote
Estimated line speed:
   Not recorded (service activated before we introduced estimates).
Current line speed:
   7150

Can I have a bump please?
Cheers!
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Grafter
Posts: 172
Thanks: 1
Registered: ‎30-07-2007

Re: Plusnet IP Profiles that are stuck

^
^
* BUMP *
Pleeeeeasssee!!
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Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet IP Profiles that are stuck

If you ring support they have access to the buttons that need to be pushed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Plusnet IP Profiles that are stuck

Hi MacOS10,
Now done - sorry about the delay in picking this up for you.
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Grafter
Posts: 69
Registered: ‎13-08-2007

Re: Plusnet IP Profiles that are stuck

Hi Matt, Chris et al,
Could you tell us how the profiles are monitored / updated, its just that BT have up'd our profile to 11000, but we are in the middle of our 10 day training period and we don't want to have you running around nudging for us every 5 mins, We were just hoping that it was an automatically updated thing and just needed to catch up.
Thanks
Cool