Plusnet Hub One
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- Re: Plusnet Hub One
05-05-2019 1:13 PM
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Can I replace my existing Hub Zero router with a Hub One, Ihave tried but am unable to connect to the internet. I am not sure if is me doing something or that it is the router. If anyone has an idiots guide, I would be grateful. I changed my password to match existing, but still no connection.
Thanks
Fixed! Go to the fix.
Re: Plusnet Hub One
05-05-2019 1:24 PM - edited 05-05-2019 1:34 PM
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Factory reset by pushing a pin or similar into the factory reser hole, keep the switch closed for at least 20 seconds. You need to disconnect the dsl cable or drop the connection, change both the username and password to thr username you use to log into your Plusnet account @plusdsl.net and your account password. Then reconnect the dsl line or select connect.
If you need to check the other settings they are here. https://www.plus.net/help/broadband/broadband-connection-settings/
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Re: Plusnet Hub One
05-05-2019 6:07 PM
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Hi @Toby1971,
I'm sorry that you've had trouble with setting up the new router. Please let us know if you're still unable to get online after following the steps from @Baldrick1's message
Re: Plusnet Hub One
05-05-2019 7:08 PM
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Thanks for your reply, unfortunately i still cannot use Hub one. I have tried all the options I can,and appreciate "Baldrick'" help Prior to asking for help on the forum, I tried your help section by phone and after 13mins they could not get it to work.
Thanks for your comments
Re: Plusnet Hub One
06-05-2019 8:51 AM
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@Toby1971, there's no reason a Hub One wouldn't work. If I'm looking at the right logs and based on the timestamps I think I am, it looks like the login password you were entering in the Hub One was incorrect and was rejected by our servers.
Are you using the same case sensitive password you'd use to login to your account online?
Failing that if you can PM me the serial number and MAC number from the bottom of the router I'll be happy to see if we can add this on to the hardware management platform which should mean it sets itself up automatically with your account.
06-05-2019 11:25 AM
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Re: Plusnet Hub One
06-05-2019 12:20 PM
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