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Plusnet Broadband: Falling behind competitors

VileReynard
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Re: Plusnet Broadband: Falling behind competitors

Quote from: Un
It would be nice if you could bump up the fibre allowance a bit - say to 150GB.

"In The Beginning Was The Word, And The Word Was Aardvark."

Chris
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Re: Plusnet Broadband: Falling behind competitors

A bit more usage is always wanted Wink
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
centralsimon
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Re: Plusnet Broadband: Falling behind competitors

My mobile phone contract gives me minutes that I never use up and unlimited texts and data which I never consume to a massive amount. BUT I feel safe knowing that my bases are covered.
The current 120Gb limit on Fibre products for an individual is more than enough, but divide that amongst a busy family of 3 users and you now are only looking at a 40Gb cap which is insufficient for modern usage.
I look at PN parent and see for an extra £5 I could get "unlimited" usage and free wifi minutes. It's a no brainer to jump ship, although I don't need/ use the "unlimited" usage but again it feels safe.
If PN genuinely respond to their customers, they really should offer an "unlimited" package to rival the market - or double the current caps.
However I feel that PN are not positioning themselves into that market and will be happy to pick up the low user market and rely on churn rate to keep their market share.
Personally I'm leaving PN when my contract expires - as the extra £5 charge really is a no-brainer for the same product.

Chris
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Re: Plusnet Broadband: Falling behind competitors

Quote
Personally I'm leaving PN when my contract expires - as the extra £5 charge really is a no-brainer for the same product.

It'd be a shame to see you leave. I'm not sure when your contract is up, but you never know, we may have some new products out by then.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
BRABUS
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Re: Plusnet Broadband: Falling behind competitors

Do you know something or are you teasing us for sport because it is quiet in the office tonight LOL
Chris
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Re: Plusnet Broadband: Falling behind competitors

I'm not in the office! As I said, I'm not sure when his contract is up therefore there isn't anything to read into what I've said.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
BRABUS
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Re: Plusnet Broadband: Falling behind competitors

I am only playing with you Chris.  Just thought this thread needs lightening a bit as the same points are said over and over again..

The way I see it, if what plus net offered didn't meet my needs then I would leave.  I did that a few years ago because of a carrot dangled by Sky.  It wasn't a carrot afterall, it was poison so I came back to Plus Net.

Alex
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Re: Plusnet Broadband: Falling behind competitors

I thought the Fibre contract was 18 months, so maybe that's getting a bit optimistic Grin
Sorry, I'll stop there.
Well, no Fibre for me until December, so maybe you'll have something competitive by then.
mattfrog
Newbie
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Registered: ‎06-08-2012

Re: Plusnet Broadband: Falling behind competitors

My 12 months is up in October and it pains me to say that barring any new products with significantly more than 120gb allowance being introduced, I will have to leave.
I'm a heavy user - all TV, radio, film, music, video chats etc. go through my net connection. I'm a designer with big files. I trade the markets and have bloomberg etc. running all the time.
And the connection itself is great, never had such low latency, it is just a real drag that as my main source of entertainment I am constantly constricting myself to not use it how much I'd like to. I've often stayed up until midnight just to iPlayer something.
OK, I'm a fringe case (and nut case some may say  Crazy ) - so I understand, it's as simple as plusnet not being the right product for me personally. Not PN's fault.
It's just a damn shame when everything, seriously everything, else about PN is brilliant  Cry
Edit: I would also like to upgrade to fibre, but having such a fast and wide pipe and only getting a paltry 120gb would be beyond teasing!  Cheesy
x47c
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Re: Plusnet Broadband: Falling behind competitors


To honest if your are running those sorts of things (financial trading desk) I'm amazed that you have gone with Plusnet.
You should be looking at professional/business/commercial offerings from BT.
Multiple paths in the event of failure, guarantees of repair times, etc.........
You won't like the price of course but PN is a supplier of predominately domestic broadband probably at the lower cost end of the market.
mattfrog
Newbie
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Re: Plusnet Broadband: Falling behind competitors

I'm not a big trader, nothing rapid and up-to-the-minute dependent, anyway Wink Having said that, I have been with BT Business, and I can safely say they will not be getting another penny from me again (directly, anywhoo!).
Fully accepting of the fact that plusnet is not my solution, I'm just disappointed that is the case  Embarrassed
jim:quote
GJenkins
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Registered: ‎02-08-2011

Re: Plusnet Broadband: Falling behind competitors


Fibre customers already have the option of a 120GB product which takes the additional cost of providing Fibre into account.

Which option is this? At the moment I'm not sure I want to pay more as my speed is still dropping rather than raising, im just over 12mb whereas before xmas I was synching at 20mb - openreach say theres not a fault just poor line quality
I think the cost should be relative to the actual speed you recieve
w23
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Re: Plusnet Broadband: Falling behind competitors

Quote from: GJenkins
I think the cost should be relative to the actual speed you recieve

I can understand this argument but, unfortunately, the cost of providing broadband is often higher, not lower, for low speed customers (longer lines, small rural exchanges, more support calls....)
Call me 'w23'
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csogilvie
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Re: Plusnet Broadband: Falling behind competitors

Since last week, there is a Fibre product available with 250GB of usage and 80/20 speeds - https://www.plus.net/fibre-broadband/packages/extra-broadband-calls/
GJenkins
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Registered: ‎02-08-2011

Re: Plusnet Broadband: Falling behind competitors

I don't think the extra cost is justified for me, since I only get around 1/8th of the speed. If they came and sorted out the 'poor quality line' then I would jump at the chance. I have no idea how openreach can get away with not replacing lines, if they sent out poor quality modems they would soon get replaced.. oh wait...
I agree its more technical and 'not as simple' but this is a company who solely exists to lay lines and get everyone connected, they are meant to be experts.