Could someone from PlusNet please tell me what is happening about a question I raised originally on 12 Sept 2007. Its history goes something like this –
12/9/07 Question 22831259 opened about a regular, once a day loss of connection, always between 20:00 and 20:30 hours. Fault Checker tests carried out, and results logged on Question 22831309. Test result summary: Inconclusive.
13/9/07 Request to BT to turn on interleaving
16/9/07 Request to BT to turn on interleaving
19/9/07 Request to BT to turn on interleaving
20/9/07 Request to BT to turn on interleaving
21/9/07 Request to BT to turn on interleaving
23/9/07 Escalated to the correct team for review
Comment added “Further testing on your line does indicate there is indeed a BT line fault”
24/9/07 – “Major Findings. Conclusion BT fault”
25/9/07 “BT …. have been unable to detect a fault”. Request for me to unplug additional devices, use master socket etc (All of which was done at the outset of the problem). (NB. I had already documented on the Question that I was out of the country from 19 Sept until 4 Oct).
26/9/07 CSC Analyst notes that my last connection to PN was on 28/8/07.
I reply that VMBU shows daily usage until 18/9/07.
CSC notes that RADIUS logs are missing and passes to Networks Team.
29/9/07 “The broadband fault has been closed by the supplier”.
2/10/07 I ask what is happening (on both Questions 22831259 and 22831309).
And nothing has happened since then.
